This study aims to empirically analyze the effectual relationship by deriving antecedent factors(role stress factors) for work-family conflicts(WFC) of service encounter employees who were actually working in travel agents. The previous other research has greatly advanced the understanding of role stress, burn-out and WFC by providing a theoretical framework. But previous research has not investigated the tenants of the framework across various WFC structural relationships between other variables on employee of travel industry. Data obtained from survey of 315 employees who working in the travel agency. In this research, the role conflict has positive effects on emotional exhaustion. And the role overload has positive effect on reduced personal accomplishment. Burn-out factors have positive effect on WFC. Also, the social support factor reduce the work-family conflicts. From the theoretical, I discuss the literature proposal related to how to control the role stress and propose the research framework. From the practical perspective, managers must establish system to reduce the personal role through the changing the working system. And in the personal side, employee make mentor more than one person for their life. Suggestion for other research, researcher will adopt the other variables for reducing work-family conflicts.
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 역할 스트레스 2. 소진 현상 3. 직장-가정 갈등 4. 사회적 지원 Ⅲ. 조사 설계 1. 개념 정의 및 설문 문항 2. 가설 설정 Ⅳ. 실증분석 결과 1. 일반적 사항 2. 신뢰도 및 타당도 검증 3. 상관관계 분석 결과 4. 가설 검증 Ⅴ. 결론 참고문헌
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