Earticle

초록

영어

The purposes of this study were to investigate the mediating effects of empowerment on the relationship between the managers' servant leadership and organizational citizenship behavior in the family restaurant. The survey data was collected from 301 family restaurants employees working in the food service industry which were located in seoul. And then it was analyzed by using a SPSS WIN 12.0 version of software package and used for the analysis such as frequency analysis, factor analysis and multi-regression. The servant leadership (visionary, consensus, sense of community) has been conceptually and empirically demonstrated to be related to organizational performance in the food service industry. Furthermore, Servant leadership was positively related to Empowerment and Organizational Citizenship Behavior. Also, Empowerment acted a part mediator between servant leadership and organizational citizenship behavior. This study showed the stronger the servant leadership was, the deeper the organizational citizenship behavior was likely to happen. This result was showed that it were of great importance factors to effective human resource management on servant leadership and organizational citizenship behavior. Therefore, it is deeply needed to study that the concept of servant leadership and organizational citizenship behavior.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 서번트 리더십
  2. 임파워먼트
  3. 조직시민
 Ⅲ. 연구방법
  1. 연구가설 및 연구모형의 도출
  2. 변수의 추출 및 설문지 구성
  3. 표본의 설계 및 분석 방법
 Ⅳ. 분석결과
  1. 조사대상자의 일반적 특성
  2. 측정도구의 타당성 및 신뢰성 분석
  3. 변인 간 상관관계 및 기술통계
  4. 가설의 검증
 Ⅴ. 결론 및 토의
 참고문헌

키워드

저자

• 유승동 [ Seungdong Yoo | 관동대학교 관광경영학과 교수 ] 주저자
• 인성호 [ Sungho In | 관동대학교 관광경영학과 겸임교수 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338