항공사 CSR에 대한 승무원의 인식과 조직몰입의 관계에서 조직동일시의 매개효과
The Mediating Effects of Organizational Identification on the Relationship between employees’ perceptions of CSR and Organizational Commitment
Recently, companies are keenly interested in sustainable growth, and as a tool to enhance sustainable growth they are paying attention to corporate social responsibility activities and organizational commitment. Previous studies on CSR effect focused on external stakeholders such as consumers, reporters, and not-for-the profit organizations. The purpose of this study is to examine the internal marketing effect of CSR activities on employees. This study aimed to explore the relationships among employees’ perceptions of CSR, organizational Identification, organizational commitment of the airline flight attendants. In addition, it tries to find out the moderating effects that the trust have contributed to employees’ perceptions of CSR and organizational commitment. In total. 280 questionnaires were distributed and 264 valid and complete questionnaires were collected for empirical data analysis. The result of this study shows that employees’ perceptions of CSR has a direct effect on the organizational Identification and organizational commitment. And it has been found that the organizational Identification has a mediating effect between organizational Identification and organizational commitment.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 기업의 사회적 책임(CSR)활동 2. 조직동일시 3. 조직몰입 Ⅲ. 연구조사 설계 1. 연구모형 및 가설설정 2. 변수의 조작적 정의 Ⅳ. 실증분석 1. 조사방법 및 대상자의 특성 2. 신뢰성 및 타당성 평가 3. 가설의 검증 Ⅴ. 결론 참고문헌
키워드
Corporate Social ResponsibilityOrganizational IdentificationOrganizational CommitmentEmployees’ Perceptions of CSR.
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.