Earticle

초록

영어

This paper suggest some important factors that affect to the performance of job consultants. To test the suggestion, we gather data, 258 respondents, from the job consultants who work for the Women's New Job Creation and Consulting Centers which were established by Korea government. The empirical test proved that the customer-orientations of job consultants affect on their performances, not only on the perception of customer evaluation and the job satisfaction directly but also on the job matching endeavors indirectly. The other our research focus is to analyze the control effects of IT usages on customer-orientations and job performances of consultants. The ANOVA analysis proved that the high IT usage group have higher customer communication and responsiveness to customers, also have higher perception of customer evaluation and job matching endeavors. Concludingly, to improve the job performances of the consultants, the enhancement of their customer-orientations and IT skills are important. Eventually the service qualities of job consulting centers will be improved by the IT competencies of job consulting personnels and their faithful customer oriented service activities.

목차

Ⅰ. 서론
 Ⅱ. 이론적 기초 및 관련 연구
 Ⅲ. 연구방법
 Ⅳ. 실증분석
 Ⅴ. 결론 및 시사점
 참고문헌
 

키워드

저자

• 한수규 [ Su Gyu Han | 진주여성새로일하기센터 센터장 ] 주저자
• 정대율 [ Dae-Youl Jeong | 경상대학교 경영대학 경영정보학과 교수, 경영경제연구센터 책임연구원 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  한국창업학회지 [Journal of the Korean Entrepreneurship Socieity]

• 간기

  격월간

• pISSN

  2092-8068

• 수록기간

  2006~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 325 DDC 658