The purpose of this study was to identify the effects of job embeddedness of travel agency employees on organizational citizenship behaviors and remaining in organization. It was tried to identify the effects of job embeddedness on organizational citizenship behaviors and the effects of job embeddedness on the identification of organization of remaining in organization and voluntary turnover intention, to verify the mediating effects of organizational citizenship behaviors in these relationships, to provide basic materials for retention and turnover management that can be applied to HRD in travel agencies based on the study results in order to improve practical meaning of the study, and to try to find HRD strategy to improve job embeddedness through empirical analysis. Job embeddedness is an important element influencing organizational citizenship behaviors and at the same time it reduces turnover intention of employees by letting them stay in the organization and sympathizing with the identification of organization. Although there have not been many studies on travel agencies, it is expected to study how to secure core resources, retain employees and reduce turnover intentions with in‐depth studies and empirical analysis in the future studies and to contribute to turnover management and organization management significantly.
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 직무착근도와 조직시민행동 2. 조직시민행동과 조직잔류 3. 조직시민행동의 매개작용 Ⅲ. 연구방법 설계 1. 연구모형 2. 변수의 조작적 정의와 설문지의 구성 3.자료수집 및 분석방법 Ⅳ. 실증분석 1. 표본의 인구통계학적 특성 2. 신뢰도 및 타당성 검증 3. 가설 검증 Ⅴ. 결론 참고문헌
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