Earticle

초록

영어

This research aimed at identifying the impact of travel agency managers’ characters and travel agency employees’ trust on their managers, of which importance is becoming more important to the organizational effectiveness and organizational citizenship behavior. The result of analysis proved that the influence in between the two parties partially existed, and the hypothesis was partially adopted. Thus, it is very important for there to be a trusting relationship between the manager and his/her staff, and the trust of manager on his/her staff will become stronger when the staff has an excellent job skills, is diligent and has good relationship between his/her peers. However, the manager and his/her staff need to understand each other not only in the perspective of business, but also in person, and must be willing to be considerate of personal issues. A heartfelt understanding and consideration of each other is a precondition to the trustful relation hip. When the manager and his/her staff praise the strengths of each other, encourage each other to perform better and trust job performances of each other, the job performance of manager will cause the staff to have a higher job achievement, subsequently allowing the staff to have impact on the organizational effectiveness and organizational citizenship behavior.

목차

ABSTRACT
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 여행사 상사특성과 상사신뢰
  2. 조직유효성
  3. 조직시민행동
 Ⅲ. 연구 설계
  1. 연구가설
  2. 설문구성
  3. 자료수집 및 분석방법
 Ⅳ. 분석결과
  1. 표본의 특성
  2. 측정도구의 타당성 및 신뢰도 검증
  3. 가설검증
 Ⅴ. 결론
 참고문헌

키워드

저자

• 이미혜 [ Mihye Lee | 경기대학교 관광대학 교수 ]
• 정양미 [ ᆞYangmi Chung | 경기대학교 관광전문대학원 박사과정 ] 교신저자

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338