The purpose of this study is to analyze the duties and tasks of international conference protocol using the DACUM method. In order to achieve the objective, the following research questions are formed. First, what are duties and tasks of international conference protocol? Second, what are general knowledge, skills, work behaviors, tools, future trend and concerns of international conference protocol? Third, what are the level of importance, difficulty and frequency of each task? Forth, what are the key tasks of international conference protocol? In order to answer the above research questions, the DACUM method and the survey method were used. Seven duties and 42 tasks were identified as the international conference protocol's job content and the level of importance, difficulty and frequency was measured for each task. Based on the level of these three categories. 12 tasks were identified as key tasks. Among the 12 key tasks. 11 tasks were belong to preparing protocol, inviting VIP and banquet. Also the competencies such as attitude, knowledge, skills and abilities required for the international conference protocol were identified. The result of this study can be utilized to develop training contents for education institutions to train international conference protocol organizer as well as on-the-job training materials. Further studies are needed in the area of identifying general knowledge, skills and attitude of the international conference protocol organizer in each key task. Also since the sample of this study are mainly international conference organizer who work in professional conventional organizer located in Seoul metropolitan area, further study should include international conference protocol organizer in other cities and other convention fields.
목차
ABSTRACT Ⅰ. 서론 Ⅱ. 이론적 배경 1. 국제회의 의전 2. DACUM 직무분석 Ⅲ. 연구방법 1. 연구방법 및 절차 2. 연구 대상 Ⅳ. 연구결과 1. 국제회의 의전 직무분석 Ⅴ. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.