The purpose of this article is to identify effective methods to reduce the turnover intentions of travel agency employees by verifying the effects of job embeddedness in the effects of travel agency employees’ job burnout on turnover intentions, and proposing factors with effects in reducing the turnover intentions out of job embeddedness factors through empirical analysis. From the analysis the followings were found. First, emotional exhaustion of travel agency employees due to job burnout made negative (‐) effects on fit, sacrifice and link which are the components of job embeddedness, while it made significantly positive (+) effects on the reduced personal accomplishment. Second, fit and sacrifice out of the components of job embeddedness made negative (‐) effects on the turnover intentions of travel agency employees. Third, emotional exhaustion of travel agency employees due to job burnout made positive (+) effects on the turnover intentions of travel agency employees. Accordingly, it is considered that travel agency managers should shift the paradigm of turnover management, enforce the fit and sacrifice factors on organization and job, provide conditions in which employees themselves could find the meaning in the achievements and self‐development, and have efficient process for human resource management, in particular, turnover management.
ABSTRACT Ⅰ. 서론 Ⅱ. 연구의 이론 고찰 1. 직무탈진 2. 직무착근도 3. 이직의도 Ⅲ. 연구 설계 1. 연구모형의 설계 2. 변수의 조작적 정의와 설문지의 구성 3. 자료수집과 분석방법 Ⅳ. 실증분석 1. 표본의 인구통계학적 특성 2. 신뢰도 및 타당성 검증 3. 가설검증 Ⅴ. 결론 참고문헌
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