ホテル産業における戦略的志向性、新商品・サービス開発、企業の成果の構造的関係
Structural Relations of Strategic Orientation, New Product & Service Development and Business Performance in a Hotel Industry
The relationship between strategic orientation and business performance, representing the direction of the established strategy, has previously been validated in many studies. The purpose of this study is to insert new product & service development as a mediating variable between strategic orientation and business performance, in order to verify the role of the new product & service development between the two. Based on the strategic orientation, not only did we attempt to validate the direct causal relationship to business performance, but we also attempted to indirectly verify the causal relationship through the new product & service development. Based on the relationship between the three concepts above, this study utilized a research model and research hypothesis which enabled us to examine the relationship demonstrated through this research. As a result of the analysis, strategic orientation was found to be comprised of the following three elements: market orientation, learning orientation, and entrepreneurial orientation. This study found that each of them individually influence new product & service development and business performance respectively. Moreover, new product & service development has a direct impact on business performance. In addition, it was also revealed that it plays a role between the strategic orientation and business performance. From the above results, it was concluded that the importance of strategic orientation, which is often emphasized as one of the core keywords in hotel management, is to be expected to be applied to hotel management in the future. In addition, we were also able to provide both a theoretical and empirical framework for the strategic orientation of hotels (in the service industry), rather than the general manufacturing industry.
본 학회는 2003년부터 동북아 경상연구회의 회원들을 중심으로 동북아 지역의 학회참석을 계기로 한중일 관광학회의 중요성을 인식하게 되었습니다. 특히 우리와 인접국인 일본, 중국의 동북아 지역은 관광인적교류에서 중요한 국가이며, 상대국 또한 그 중요성을 간과할 수 없는 현실입니다. 따라서 본 학회는 한중일 3국에 학회지부회를 두어 3국의 학자들을 중심으로 관광연구를 활성화하는데 있습니다. 본 학회의 사업내용을 보면, 첫째, 연2회 이상 학술발표회를 개최합니다. 특히, 학술발표회는 동북아지역의 인적교류확대방안, 동북아지역의 산관학의 협력강화방안에 관한 사업 내용을 중심으로 연구발표회를 개최합니다. 둘째, 동북아지역의 연구자들을 중심으로 한국어, 영어, 중국어, 일어를 사용한 동북아 관광연구저널을 연 2회 이상 발행하여 동북아지역의 국제저널로서의 위상정립을 합니다. 셋째, 한,중,일 우수연구자의 저서를 상대국언어로 번역출판하며 한,중,일 연구자들을 중심으로 전문저서를 공동저술 합니다.