리더십 행동 레퍼토리가 조직시민행동에 미치는 영향 - 리더 신뢰의 조절 효과를 중심으로 -
The Impact of Behavioral Repertoire on Organizational Citizenship Behavior - Focusing the Moderating Role of Trust -
The purpose of this study is to review and to investigate the impact of behavioral repertoire on organizational citizenship behavior and the moderating role of trust. Critical review of the previous studies about leadership based on situational perspective reveals that leaders who have and show wide spectrum of behavior could increase organizational performance. But to accomplish the performance leaders should have employees' trust. Without trust of followers leadership effectiveness could not be achieved because variety of leadership behavior without trust might be seen as non-principle leadership. Based on the review hypothesis were set and empirical study with 300 hotel employees was conducted. The results from the empirical study shows that 1) behavioral repertoire of leader has positive impact on organizational citizenship behavior as proxy variable of organizational performance and 2) trust has moderating role between behavioral repertoire and organizational citizenship behavior. Moreover density considered behavioral repertoire has been fully moderated.
목차
ABSTRACT I. 서론 II. 본론 1. 상황이론의 전제에 대한 비판적 고찰 2. 리더 행동 레퍼토리의 다양성 3. 신뢰의 조절효과 III. 실증분석 1. 연구모형 2. 변수의 조작적 정의 3. 표본의 인구 통계적 특성 4. 신뢰성 및 타당성 검증 5. 가설 검증 IV. 결론 및 시사점 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.