Earticle

초록

영어

Improvement of public conflict management system has been key agenda for administrations in Korea since early 2000s. Despite major efforts to institutionalize alternative dispute resolution and participatory governance, public conflicts do not seem to be managed effectively. This paper focuses on the roles of information as one of the components in conflict management system with an assumption that some information may affect perception and strategies of stakeholders in ways to motivate them to use more efficient and effective mechanisms rather than strategies that rely on power or rights. This paper surveyed the needs and perceptions of conflict management professionals and stakeholders about necessary information to help them resolve conflict more effectively. This paper argues that establishing conflict information database may contribute to improving current conflict management system in Korea.

목차

Abstract
 I. 도입 : 문제의식
 II. 갈등정보 역할과 관련된 선행연구 검토
  1. 갈등당사자들의 인식, 전략선택, 정보와의 관계
  2. 갈등정보를 활용한 선행연구 검토
 III. 갈등정보 활용 현황과 수요
  1. 갈등관리 연구 및 교육 전문가의 갈등정보 습득 및 활용 현황과 인식
  2. 중립자 활동 전문가들의 갈등정보 습득 및 활용 현황과 인식
  3. 민간이해당사자의 갈등정보 습득 및 활용 현황과 인식
 IV. 갈등관리체계의 자원으로서 갈등정보체계(DB)의 활용방안
  1. 제도의 활용과 개선
  2. 동기의 부여
  3. 갈등관리 전문가의 활용
  4. 갈등관리시스템 평가 자료에의 활용
  5. 공공갈등 분야의 체계적인 연구에의 활용
 V. 결론
 참고문헌

키워드

갈등관리체계 갈등정보체계 갈등전문가 중립자 이해당사자 인식조사 Conflict Management System Conflict Information Database Professional Neutral Stakeholder Perception

저자

• 김광구 [ Kwang-Koo Kim | 경희대학교 행정학과 부교수 ] 주저자
• 김동영 [ Dong-Young Kim | KDI 국제정책대학원 조교수 ] 교신저자

참고문헌

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