Earticle

초록

영어

This study investigates the level of service quality evaluation, satisfaction, and the intent of service reuse among the service users of early intervention services for children conducting problem behaviors provided as community designed social services inDaegu. The study utilizes the systematic sampling strategy and selects 21% of service users fromthe population, and gathers data by surveying them. Study findings show as follows. First, the service users of early intervention services evaluate that the level of service quality over fivemajor areas is generally high. Second, service users in this study also satisfies this service as a whole. The level of service satisfaction can be considered very high. Third, the level of intent on service reuse among service users is alsomuch higher than average. The significant variables influencing service users’ level of service quality evaluation are service user’s age, the status of welfare reception, the level of monthly wage, and the length of service use. The level of satisfaction and the intent of service reuse are significantly related with the status of welfare reception, housing status, and the status of disability.

목차

Abstract
 I. 서론
 II. 선행연구 고찰
  1. 지역사회서비스투자사업 문제아동조기개입서비스
  2. 사회서비스 품질과 서비스 만족도
 Ⅲ. 연구방법
  1. 조사대상자 및 조사방법
  2. 조사내용(측정도구)
  3. 자료 분석 방법
 Ⅳ. 분석결과
  1. 조사대상자의 일반적 특성
  2. 서비스 품질에 대한 평가와 만족도 현황
  3. 조사대상자의 일반적 특성별 서비스 품질평가
  4. 조사대상자의 일반적 특성별 서비스 만족도 및 재이용의사
 Ⅴ. 요약 및 결론
 참고문헌

키워드

저자

• 김은정 [ Kim, Eun jeong | 계명대학교 사회복지학과 부교수. ]
• 정은아 [ Jung, Eun-a | 계명대학교 사회복지학과 박사과정. ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  사회서비스연구 [Journal of the Korean Association for Social Service]

• 간기

  반년간

• pISSN

  2234-2516

• 수록기간

  2010~2020

• 십진분류

  KDC 338 DDC 362