Earticle

초록

영어

This study tries to find out major policy issues on the quality management systems of social services using e-voucher, and propose urgent policy actions to improve quality of social services. In order to achieve this study purpose, the study reviews overall quality management systems of social services using evoucher and investigates major problems of current quality management systems. The process of quality management is divided into two major stages: the first stage managing entry level quality and the second stage monitoring given services. This study reviews the feature of entry level quality management focusing on the screening process for admission. The second stage is reviewed by current practices of quality monitoring and providing information. Based on the study findings, this study suggests several policy attempts to set up the quality management system of social services. First of all, this study emphasizes the role of the organization comprehensively managing quality of social services. Also, systemizing the process of setting up and implementing the national minimum standards for social services is very important. In addition, the ways to protect the basic rights of service users should be designed with priority.

목차

Abstract 
 I. 들어가며
 II. 사회서비스 전자바우처 사업 품질관리 현황
  1. 총괄적 품질관리 체계
  2. 제공기관 신청 지정 및 심사체계
  3. 사회서비스 전자바우처사업 품질평가 및 정보공개 현황
 III. 사회서비스 품질관리를 위한 정책적 과제
  1. 총괄적 품질관리 기구의 필요성
  2. 최저 품질표준의 설정과 이용자 권리보장
 참고문헌

키워드

저자

• 김은정 [ Kim, Eun jeong | 계명대학교 사회복지학과 부교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  사회서비스연구 [Journal of the Korean Association for Social Service]

• 간기

  반년간

• pISSN

  2234-2516

• 수록기간

  2010~2020

• 십진분류

  KDC 338 DDC 362