Earticle

초록

영어

This study was conducted with dyadic data to see the effects of beauty service industry employees’ job satisfaction and service commitment on service quality perceived by customers. A survey was conducted to see the effects of employees’ job satisfaction factors, such as colleague relationships, professional awareness, and growth potential, on job satisfaction and of job satisfaction on their service commitment and those of their service commitment on service quality perceived by customers. It was found that all of the three factors of job satisfaction―colleague relationships, professional awareness, and growth potential―had positive effects on job satisfaction and that there was positive correlation between job satisfaction and service commitment. In addition, employees’ service commitment was found to have positive effects on all of the five factors of service quality perceived by customers (reliability, empathy, tangibility, responsiveness, and assurance). These results indicate that employees’ job satisfaction can be an important element for improving the quality of service. In conclusion, it was confirmed that colleague relationships, professional awareness, and growth potential were important factors of job satisfaction for employees and that job satisfaction could improve service commitment, allowing customers to have positive perception of service quality.

목차

Abstract
 Ⅰ. 서론
 Ⅱ. 이론적 배경
  1. 직무만족도
  2. 서비스몰입
  3. 서비스품질
 Ⅲ. 연구방법
  1. 연구모형
  2. 연구방법
 Ⅳ. 연구결과 및 고찰
  1. 표본의 특성
  2. 타당성 및 신뢰성 검증
  3. 연구모형의 적합도 및 가설 검증 결과
 Ⅳ. 결론
 참고문헌

키워드

저자

• 이영주 [ Young-Joo Lee | 동원대학 뷰티디자인계열 ] Corresponding Author
• 이재철 [ Jae-Chyul Lee | 동양대학교 경영학부 ]
• 임재국 [ Jae-Kook Lim | 동양대학교 경영학부 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  대한피부미용학회지 [Korean Journal of Aesthetics and Cosmetology]

• 간기

  격월간

• pISSN

  1738-4567

• 수록기간

  2003~2015

• 십진분류

  KDC 593 DDC 646