Earticle

초록

영어

Measuring website quality has been a major concern since the invention of web. Moreover with the advancement of web technology the dimensions to evaluate quality kept on changing. As such it becomes difficult to analyze and focus upon the critical dimensions which should be paid more attention relative to others. Additionally comparing similar websites on quality front need some quantitative approach. In such a scenario, the necessity to develop a quality system model for web 2.0 environment arose which could be pursued quantitatively. Key website quality dimensions are identified and discussed. The effect of interactions of identified website quality dimensions among themselves and overall effect on website quality has been quantified. The purpose of this paper is to represent the effect of ‘website quality dimension in web 2.0 environment’ in terms of a single numerical index by considering their inheritances and interactions. The practical implication of this approach is to provide a methodology for website managers in order to evaluate key quality attributes affecting overall website quality.

목차

Abstract
 1. Introduction
 2. Website Quality Dimension
  2.1 Interface
  2.2 Performance
  2.3 Information
  2.4 Service
  2.5 Emotional
 3. Methodology
 4. Development of Graph Theoretic Model
  4.1 Web Quality Digraph
  4.2 Web Quality Matrix Representation
  4.3 Web Quality Variable Permanent Matrix
  4.4 Quantification of Web Quality Environment
 5. Demonstration
 6. Conclusion
 References

키워드

저자

• Rajeev Saha [ YMCA University of Science & Technology, Faridabad, Haryana – 121006 INDIA ]
• Sandeep Grover [ YMCA University of Science & Technology, Faridabad, Haryana – 121006 INDIA ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  International Journal of u- and e- Service, Science and Technology

• 간기

  격월간

• pISSN

  2005-4246

• 수록기간

  2008~2016

• 십진분류

  KDC 505 DDC 605