Earticle

초록

영어

The purpose of this study is to analyze factors related to the job stress experienced by call center employees at public institutions, so as to provide basic data to relieve work-related stress and enhance the job satisfaction of such employees. To promote objectivity and representation, the study was conducted by way of survey, the subjects being call center employees in 8 public institutions that operate call centers, which are located in the Busan and Seoul areas. Of the 240 surveys distributed, 196 were collected and 173 of those were used for analysis after eliminating 25 with insufficient responses. The results of this study are as follows. First, in terms of general properties, it was determined that employees with higher levels of education and families to support had greater job stress. second, in terms of job-related properties, employees who were unsatisfied with the job, HR policies, and their relationship with superiors and/or colleagues had greater job stress. In terms of the group that was satisfied compared with the group that was unsatisfied with the job, HR policies, and their relationship with superiors and/or colleagues, regular workers had less job stress than irregular workers.

목차

Abstract
 Ⅰ. 서론
  1. 연구의 필요성
  2. 연구목적
 Ⅱ. 연구 방법
  1. 연구대상 및 기간
  2. 조사방법
  3. 조사도구
 Ⅲ. 연구 결과
  1. 연구 대상자들의 일반적 특성
  2. 연구대상자들의 직무관련 특성
  3. 연구대상자들의 직무스트레스 특성
  4. 연구대상자들의 일반적 특성에 따른 직무스트레스
  5. 연구대상자의 직무관련 특성에 따른 직무스트레스 차이
  6. 모델유형에 따른 직무 스트레스 관련요인
 Ⅳ. 결론 및 고찰
 참고문헌

키워드

저자

• 김미영 [ Mi-Young Kim | 국민건강보험공단 ]
• 오창석 [ Chang-Seok Oh | 대동대학 병원서비스경영과 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  보건의료산업학회지 [The Korean Journal of Health Service Management]

• 간기

  계간

• pISSN

  2093-5986

• 수록기간

  2007~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 517 DDC 613