Quality management has been recognized as an important means to secure business competitiveness for management environment changes and competitiveness reinforcement. An effort of an ISO 9001 certification has thought that it is the best way to practice quality management. This paper checks a quality management situation of manufacturing companies that acquired ISO 9001 certification. Then, this paper investigates whether quality management is actual1y contributing to production performance and proposes proper alternatives for an improvement of production performance.
목차
Abstract 1. 서론 2. ISO 9000 시리즈 품질 보증 시스템 2.1 ISO 9000 시리즈 품질 보증 시스템 2.2 ISO 9000 시리즈 인증현황 3. 생산성과 4. 품질경영의 생산성과에 관한 실증분석 4.1 조사 및 분석 방법 4.2 분석결과 5. 결론 6. 참고문헌