Earticle

초록

영어

The purpose of this study is to promote efficiency of hospital management with customer satisfaction by understanding qualitative system about more systemic hospital service coordinator's job under analyzing the satisfactory degree and coherence of hospital service coordinator's job because of increase of customer need level by medical environment improvement and the variety of offering method of medical service. I allocated a questionnaire per each hospital around dentistry, Oriental medicine clinic, plastic surgery in medical examination department and withdrew questionnaire on total 662 hospitals. According to the study results stated above, generally necessity on employment of a hospital service coordinator appeared high and To the necessity, I considered that a hospital service coordinator's job must strengthen the role for going still more to customer with discriminated mind and service not simple kind service to medical consumer, with establishing more systematic and realistic educational culture in qualification and educational department of a hospital service coordinator. Also a hospital service coordinator must be changed to promote customer satisfaction and efficiency of hospital management by more systematic business assignment and role establishment.

목차

Abstract
 I. 서론
 II. 이론적 배경
  1. 병원코디네이터의 정의
  2. 병원코디네이터의 역할과 업무
 III. 연구방법
  1. 연구대상 및 자료 수집방법
  2. 설문항목의 구성 및 신뢰성 검증
  3. 자료 처리 및 분석
 IV. 연구결과
  1. 연구대상자의 일반적인 특성
  2. 병원코디네이터 채용 현황
  3. 병원코디네이터의 업무 역할
  4. 병원코디네이터 직업의 전문성
  5. 병원코디네이터 직업의 근무 요건
  6. 병원코디네이터의 필요성과 전망
  7. 병원코디네이터 업무의 개선점
 V. 고찰 및 결론
 참고문헌

키워드

저자

• 정연화 [ Yeoun-Hwa Jung | 부산가톨릭대학교 병원경영학과 ]
• 임복희 [ Bock-Hee Im | 부산가톨릭대학교 병원경영학과 ]
• 김혜숙 [ Hye-Sook Kim | 동부산대학 의료서비스매니저과 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  보건의료산업학회지 [The Korean Journal of Health Service Management]

• 간기

  계간

• pISSN

  2093-5986

• 수록기간

  2007~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 517 DDC 613