Earticle

초록

영어

In order to analyze possible effects of senior hospital selection factors and service satisfaction on senior hospital patients' revisit of senior hospital, this study surveyed guardians of total 204 patients hospitalized in major 4 senior hospitals in Busan. As a result, this study came to the following conclusions: First, it was found that guardians considered appropriateness of medical treatment cost as the biggest factor of choice, which was followed by kindness of doctor and hospital employees, locational accessibility (traffic convenience), and doctor's medical capacity. Second, the factor analysis about patients' satisfaction showed that the influential factors consisted of satisfaction at medical staffs, satisfaction at nursing and care, and satisfaction at facilities. Third, there was not significant difference in the overall impression of hospital and the intention of revisit depending upon sociological variables. Fourth, satisfaction at nursing and care and satisfaction at facilities had significant effects on better satisfaction at overall impression of hospital, and it was noted that the shorter admission period and the less complaint led to the higher intention of revisit. Therefore, it is necessary to improve satisfaction at medical staffs, nursing and care, and facilities rather than patients' own sociological characteristics.

목차

Abstract
 I. 서론
  1. 연구의 필요성
  2. 연구 목적
  3. 연구문제
 II. 이론적 배경
  1. 병원선택요인과 선행연구
  2. 병원이용 재이용의사
 III. 연구방법
  1. 연구대상
  2. 연구도구
  3. 자료 분석 방법
 IV. 결과 및 논의
  1. 환자보호자의 노인병원 선택요인
  2. 노인병원 환자 만족도
  3. 노인병원 재이용의사
  4. 노인병원의 재이용의사에 영향을 미치는 요인
 V. 결론 및 제언
 참고문헌

키워드

저자

• 최영선 [ Young Sun Choi | 아하브 병원 ]
• 류황건 [ Hwang Gun Ryu | 고신대학교 의료경영학과 ]
• 배성권 [ Sung Kwon Bae | 고신대학교 의료경영학과 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  보건의료산업학회지 [The Korean Journal of Health Service Management]

• 간기

  계간

• pISSN

  2093-5986

• 수록기간

  2007~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 517 DDC 613