Earticle

초록

영어

Software business is kind of high value-added industry. Especially resource-poor countries, like Korea, IT business is the backbone of the Blue Ocean industries. Korea is an IT powerhouse but unfortunately, software filed very weak of global competitive power. So this paper using Kano Model and QFD for analyze customer feedback and technical balance for software develop company. The Kano Model of customer satisfaction classifies product attributes based on how they are perceived by customers and their effect on customer satisfaction. These classifications are useful for guiding design decisions in that they indicate when good is good enough, and when more is better. This research shows how to using Kano model and QFD and how to propose an advise effective method for the develop company. Small venture companies required make user friendly design and reflect customer's needs when create their commercial software. Also Kano Model and QFD proposed how to classified technical characteristics into Kano's elements and how to use the classified results in new software creating process. A lot of small venture company have various valuable skill for programming filed, but they have weak point about skill for customer-side strategies. Therefore, throughout this study for the reorganization of these software market for domestic company to offer a variety of market analysis and strategy.

목차

Ⅰ. 연구배경
 Ⅱ. 중소벤처 소프트웨어 개발업체의 현황 및 국내외 특성
 Ⅲ. Kano 모형과 QFD 에 대한 문헌 연구
 Ⅳ. 중소벤처 소프트웨어 개발 업체의 서비스 품질 분석 모형의 개발
 Ⅴ. 향후 연구과제 및 기대효과
 참고문헌
 Abstract

키워드

저자

• 최승일 [ Seoung-Il Choi | 엑스투씨앤씨(주) 대표이사 ]
• 김수욱 [ Soo-Wook Kim | 서울대학교 경영학과 교수 ]
• 문종범 [ Jong-Beom Moon | 건국대학교 벤처전문기술학과 교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  한국창업학회지 [Journal of the Korean Entrepreneurship Socieity]

• 간기

  격월간

• pISSN

  2092-8068

• 수록기간

  2006~2026

• 등재여부

  KCI 등재

• 십진분류

  KDC 325 DDC 658