Women are still scarce in top leadership positions in wealthy industrialized societies in spite of substantial gender equity in education and the entrance of an increasing number of women into high prestige professions and managerial jobs long dominated by men. This phenomenon has been called the glass ceiling. The glass ceiling refers to a specific type of labor market disadvantage encountered by woman and minorities in advancing to the top position in organizational hierarchies. The purpose of this study is to identify the relationship between work-family conflict and glass ceiling perceived by hotel women employees and perceived service quality. The result of analysis as followings. First, the higher work-family conflict is perceived by hotel women workers, the more they have positive influence on their glass ceiling. Second, glass ceiling has negative influence on perceived service quality.
ABSTRACT I. 서론 II. 이론적 배경 1. 직장-가정갈등 2. 승진장벽 3. 서비스품질지각 III. 연구설계 1. 연구모형 2. 가설의 설정 3. 변수의 조작적 정의 4. 분석방법 IV. 분석결과 1. 표본의 일반적 특성 2. 신뢰성 및 타당성 분석 3. 가설 검증 V. 결론 참고문헌
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