체인호텔의 시장지향성, 조직학습, 경쟁우위, 시장 감지능력 및 반응능력, 경영성과의 영향관계
An Effect Relation among of Market Orientation, Organizational Learning, Competitive Advantage, Market Sensing & Responding Capabilities, Business Performance of Chain Hotels
This study analyzed effects that market orientation of chain hotels influences to business performance through mediating variables of organizational learning, competitive advantage, and market sensing & responding capabilities. Fifteen research hypothesis based on the literature review were suggested, and 226 questionnaires were surveyed from the six deluxe chain hotels in Seoul. The empirical analysis was carried through the covariance structure modeling with LISREL(8.52), and three important facts were deduced as a result. First, chain hotel is required organization and task systematization related market orientation to dimension of total marketing in the future. Second, market orientation of chain hotel have to more emphasized for differentiation maintenance now and other differentiation in the future. Third, organizational learning of chain hotel plays very important role in the market-oriented management system, and it leads to competitive advantage and market sensing & responding capabilities, and it influence to elevation of business performance ultimately.
목차
ABSTRACT I. 서론 II. 이론적 배경 1. 시장지향성(Market Orientation) 2. 조직학습(Organizational Learning) 3. 경쟁우위(Competitive Advantage) 4. 시장 감지능력 및 반응능력 5. 경영성과(Business Performance) III. 실증분석 1. 연구모형 및 가설설정 2. 변수의 조작적 정의 3. 자료수집 및 분석방법 4. 실증분석 IV. 결론 참고문헌
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.