The purpose of this study was to reveal how human capitals of deluxe hotels located in Seoul affect corporate trust and innovative behaviors. In addition, it tries to find out the mediating effect that the trust among coworkers have contributed to human capital and innovative behaviors. The result of this study shows that human capital has a great effect on the trust among employees and innovative behaviors. And it has been outed that the trust between the company and employees is a mediating effect between human capital and innovative behaviors. The results of this research shows that for competitive advantage under the competitive environment of the hotel industry, in addition to human resource management and organizational management, the management system which emphasizes the importance of human capital and the trust among company members should be built.
목차
ABSTRACT I. 서론 II. 이론적 배경 1. 인적자본 2. 혁신행동 3. 신뢰 III. 연구 조사 설계 1. 조사설계 및 가설의 설정 2. 변수의 조작적 정의 IV. 실증분석 1. 조사대상자의 특성 2. 신뢰성 및 타당성 평가 3. 가설의 검증 V. 결론 참고문헌
키워드
Hotel industryHuman capitalsTrustsInnovative behaviors.
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.