관광체험소비행위와 관광만족도, 사후행위의도간의 관계 -제주도 방문객을 중심으로
The relationship among the tourists' experiential consumption action, tourism satisfaction and post intention of action - The case of Jejudo tourists
The purpose of this study is to examine the relationship among the type of tourists' experiential consumption action, tourism satisfaction and post intention of action. The literature review, the preliminary survey, a focus group interview, a member check, expert panel survey, the pretest, the main survey was conducted to collect and analyze the actual tourists' experiential consumption action. The main survey was conducted for the actual Jejudo tourists and 487 samples was collected. An influence of the action of tourists' experiential consumption on a satisfaction and post intention of action was analyzed by applying the developed tourists' experiential consumption action scale. The result of these empirical tests indicated that the tourists' experiential consumption action had impacts on the tourism satisfaction and post intention of action. In addition, tourism satisfaction and post intention of action was found to be positively correlated. Finally, the author suggested theoretical and practical implications of this study in order to build a series of marketing strategies for tourism satisfaction.
목차
ABSTRACT I. 서론 II. 이론적 배경 1. 인간행위의 특성과 관광체험소비행위 2. 체험소비행위의 유형화 3. 관광체험과 만족, 사후행위의도의 관계 III. 연구설계 1. 연구가설 2. 변수의 조작적 정의 및 측정척도 3. 조사대상지와 연구대상 4. 분석방법 IV. 분석결과 1. 신뢰성 및 타당성분석 2. 측정변수의 적합도 검증 3. 모형의 적합도 평가 4. 연구가설 검증 결과 V. 결론 참고문헌
키워드
TouristExperienceExperiential ConsumptionSatisfactionIntention of action.
관광경영학을 실용학문의 체계로 확립하고 실천학문으로 정착시키기 위하여, 관광경영학문을 현실적응에 필요한 연구를 통해 국가관광정책의 방향을 제시하고, 관광사업자들에게는 실질적으로 도움이 되는 경영전략을 제공하며, 연구를 통하여 회원간의 친목도모와 정보교환을 함으로써 상호발전을 목적으로 한다.