Earticle

초록

영어

Tourism policy of the government centered on promotion of tours caused excessive establishment, excessive competition, unstable management, and creation of dumping, and tourists could not avoid negligence of obligation of prior explanation, shortage of air-seats, insincerity of local guides, unexperienced local staff, delay of issuance of passport and visas, compulsory sale of optional products by local land companies. Thus, in order to boost sound cultivation of tourism in terms of restrictive policies and customers for tourism, improvement and restriction of policies should be made. First, as the necessity for enactment of special tourism contract law is emphasized, a special tourism contract law is necessary for sound development of tourism. Second, restriction on tourism should be reinforced. As maintaining current approval system, new registration should be strictly reviewed for creating sound tour agencies. Third, business guarantee insurance should be compulsory, and adjusted upward. Comparing to damages of tourists expected, minimum amount of insurance deduction should be changed higher. Fourth, regular checking of relevant department should be reinforced. Fifth, voluntary salvation organization to protect tourists against damage should be activated. Temporarily called "Arbitration Organization for Dispute in Tour Products" a protection body against damages for tourists, should be established to realize social development, and "Damage Dept. for Consumer" with sense of social responsibility of travel agencies. The government, municipal bodies, and public⋅private consumer bodies should improve "Declaration Center of Consumers' Claims" for upgrading public welfare and confirming rights of consumers, and establish "Dispute Committee of Tour Products" to be easily accessible for consumers, and "Professional Consultants for damage salvation of Tour products" by analyzing the case of tourist complaining.

목차

Ⅰ. 서론
  1. 연구의 목적
  2. 연구의 방법
 Ⅱ. 이론적 고찰
  1. 국외여행상품 속성
  2. 관광자 만족
  3. 관광자 불평행동
  4. 관광자 피해구제
 Ⅲ. 현황과 사례
  1. 불평현황
  2. 불평사례
  3. 피해구제현황
  4. 피해구제사례
 Ⅳ. 종합토의
 참고문헌
 ABSTRACT

저자

• 장양례 [ Yanglae Jang | 서강정보대학 겸임교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338