Earticle

초록

영어

Digital means a method of data processing in the form of numbers.
Today the entire world is undergoing profound transformations brought about by digitalization, new information and communication technologies, and widespread use of computers. This is a so-called digital age, which is witnessing massive changes brought by globalization such as more powerful civil society, the rise in women's social status and more common phenomena of pursuit of pleasure.
In order to cope with these enormous challenges triggered by new technologies, the companies are continuously expected to reform their human resource management. Without exception, the hotel industry is trying to promote expertise of personnel management.
The recent trends and conditions for personnel management in the hotel industry are to find more diverse ways of recruitment and retainment of qualified human resources, to transform the pay system form rigidity into a new and flexible one such as performance-related pay system, to make labor-management relations more cooperative, to create more open and democratic working atmosphere.
In the process of implementing innovation and reform, tackling challenges in the digital age, above all, the hotels should try to cultivate originality and creativity of their workers harboring more generous attitude towards differences among workers and some failures made by them. Secondly, the hotel industry should foster well-educated human resources with expertise who can share and skillfully utilize new information and knowledge, thus contributing to the company making a good profit. If the hotels are to secure more competent workers with expertise, they should respect each workers individuality and provide a good atmosphere where the workers can cultivate their originality and study themselves. And thirdly, the hotels should nurture highly-qualified workers who can even make up for the employers shortcomings. Fourthly, they should uplift the workers ability to deal with e-commerce. Fifthly, they should get the workers equipped with a variety of knowledge.
Sixthly, they should improve and make a full use of potential capacity of women workers. Seventhly, they should encourage the workers to learn foreign languages by which they will acquire an international way of thinking. Among foreign languages, English, Japanese and Chinese languages are strongly recommended.

목차

Ⅰ. 서론
 Ⅱ. 디지털시대의 사회상
  1. 시민권력의 시대
  2. 여성의 시대
  3. 재미(樂)의 시대
  4. 마음의 시대
  5. 世界化(globalization)의 시대
 Ⅲ. 디지털시대의 호텔인적자원 관리 변화 추이
 Ⅳ. 디지털시대의 호텔인적자원 계발 방안
  1. “離”의 철학ㆍ괴짜ㆍ실패認定을 통한 종사원의 창의력 증진ㆍ개발
  2. 知識종사원 育成
  3. 기업 내에 精神的 支柱가 있어야 한다.
  4. e-컴머스 능력의 향상
  5. 다방면에의 폭넓은 교양적 지식 함양
  6. 여성 종사원의 능력향상과 활용
  7. 世界的ㆍ國際的 감각 향상
  8. 經歷開發 프로그램의 확립과 시행
  9. 교육방법은 ‘재미있게’
 Ⅴ. 요약 및 결론
 참고문헌
 ABSTRACT

저자

• 송기헌 [ Kihyon Song | 청운대학교 호텔관광경영학과 부교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338