The effectiveness evaluation is very important in terms that it plays a great role in the field of the personnel management in the modern hotel business system. An unfair evaluation would make the employee not only los the aspiration to work but also impede the effective work. To the best of our knowledge there are few findings from field research addressing personnel rating at department, from a demographic variables' perspective, in the hotel industry. This is the purpose of the this study. This paper examines the perspective of personnel ratings of demographic characteristics. Data from 215 employees in seoul hotels revealed that sex, age, education, length of employment with current organization, and employed hotel have different in rationality, equity, acknowledge of personnel rating. According to the analysis, the effectiveness to improve personnel management through the development of effective personnel rating evaluation techniques and method. The personnel management requires that it is to improve evaluation method's justice, training programs, feedback program, and so on. It is necessary to reduce unjustice of personnel rating on the human resource management in service industry. To satisfy employee will be essential element in future corporation environment.
Ⅰ. 서론 Ⅱ. 연구의 이론적 배경 1. 인사고과의 의의 2. 인사고과의 중요성 3. 인사고과의 목적 4. 선행연구 Ⅲ. 조사설계 1. 조사목적 2. 조사 대상 및 분석방법 3. 설문지의 구성 Ⅳ. 분석결과와 시사점 1. 신뢰성 및 타당성 검증 2. 분석결과 3. 요약 및 논의 Ⅴ. 결론 참고문헌 ABSTRACT
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