Earticle

초록

영어

Recently, almost of the colleges are contrive measures to satisfy the needs of students. The purpose of this study is to find what are the impact factors to the needs of those. To evaluate the factors influencing to students behaviors, it was investigated how much did the 5 variety of Service quality-Tangibles, Assurance, Responsiveness, Empathy, Reliability-and 4 variety of attitude models to depending to the level of students influence the satisfaction of students for the students of W college. In the result, this study shows that 5 variety of Service quality did not impact for the general service quality, but only the Responsiveness and, Empathy have the positive relationship to the satisfaction of students. Also, general service quality and attitude willingness have the positive correlation with the satisfaction of students. And it is investigated that there are significance differences among the general service qualities by the level of students ability.

목차

Ⅰ. 서 론
 Ⅱ. 이론적 배경
  1. 서비스품질
  2. 전반적 서비스 품질
  3. 학생만족
 Ⅲ. 연구방법
  1. 연구모형
  2. 가설설정
  3. 변수의 조작적 정의
 Ⅳ. 실증분석
  1. 표본의 특성
  2. 신뢰도와 타당성검증
  3. 가설검정
 Ⅴ. 결론 및 제언
 참고문헌
 Abstract

키워드

저자

• 이공섭 [ Lee, Kong-seob | 원광보건대학 경영정보과 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  경영과 정보연구 [Management Information Systems review]

• 간기

  계간

• pISSN

  1598-2459

• 수록기간

  1997~2025

• 등재여부

  KCI 등재

• 십진분류

  KDC 325 DDC 658