Nam-Jae Cho, Sang-Hee Park, Nan-Hwa Kim, Jungwon Keum
언어
영어(ENG)
URL
https://www.earticle.net/Article/A105726
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4,500원
원문정보
초록
영어
IT projects need engineers with various backgrounds to cooperate to build an IT system that satisfy the requirements of users given a limited expense and time. Such diversity of team members and the complexity of task naturally involve considerable amount of conflict among team members. High level of conflict among team members is known to be detrimental to the performance of the team. The purpose of this study is to examine the reasons for conflicts among team members in IT projects and to check how the level of conflict affects the performance of a project and the satisfaction of the members of the project team. To test the relationship, a survey on 166 participants in IT projects was conducted. The reasons for conflicts in IT projects were categorized into five types. The level of ambiguity was found to have a significant correlation with the level of conflict. And the level of conflict, in turn, is found to have a significant effect on the degree of satisfaction among team members and the project results. Based on the research results, it is suggested that a clear definition of tasks and their boundaries is required to reduce ambiguity and thus, the level of conflict and improve the level of satisfaction of IT project team members.
목차
ABSTRACT 1. Introduction 2. Theoretical Background : Conflict and IT Projects 3. Research Model and Hypotheses 4. Research Methodology 4.1 Preliminary research - Interview 4.2 Research Variables 4.3 Structure of the Questionnaire and Data Collection 5. Result 5.1 Characteristics of repondents and projects involved in this research 5.2 Reliability and Validity of the Variables 5.3 Test of Hypotheses 6. Conclusion and Discussion References
한국디지털정책학회 [The Society of Digital Policy & Management]
설립연도
2003
분야
복합학>과학기술학
소개
디지털기술 및 산업정책, 디지털경제, 관련 산업의 연구, 전자정부, 디지털정치에 관한 제도적, 정책적 연구, 디지털경영, 전자상거래, e-비즈니스에 관한 실용적 연구, 학술연구지 발간 및 학술대회 개최 등을 통하여 디지털경제 및 디지털경영에 관련되는 국가정책 분야의 연구 및 교류를 촉진하고 국가 및 기업 정보화와 디지털산업의 발전에 공헌한다.