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항공사 객실승무원 팀의 특성이 교류기억체계(TMS)와 팀 효과성에 미치는 영향 : 교류기억체계의 매개효과

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관광경영학회 관광경영연구 제23권 제1호 통권 87호 2019.01 pp.1-22

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The purpose of this study aimed to explore 1) the relationships between team characteristic and transactive memory system 2) the relationship between team characteristic and team effectiveness 3) the relationship between transactive memory system and team effectiveness 4) mediating effect of transactive memory system. To achieve these purposes, questionnaire was developed based on previous study and data were collected by airline flight attendant’s. A questionnaire survey was distributed to a total of 250 flight attendants from September 1st, 2018 to October 10th, 2018. Among them, 300 questionnaires were used for actual analysis and the other 38 questionnaires were excluded because of lack of sincerity. SPSS frequency analysis was used to understand demographic properties and factorial analysis and reliability analysis was used to verify reliability of the variables. Also, regression analysis was used to verify the hypothesis. The results of the study are as follows; First, the results of this study shows that team characteristic has a positive effect on the transactive memory system. Second, team characteristic has a positive effect on the team commitment and team performance. Third, transactive memory system has a positive effect on the team commitment and team performance. Fourth, it has been found that the transactive memory system mediating effects between eam characteristic and team effectiveness.

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