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변혁적 리더십이 호텔 종사원의 서비스 혁신행동과 이타적 행동에 미치는 영향: 조직신뢰의 매개효과

하용규, 정강국

관광경영학회 관광경영연구 제23권 제2호 통권 88호 2019.03 pp.243-265

※ 기관로그인 시 무료 이용이 가능합니다.

The purpose of this study to verify the impacts of transformational leadership on the organizational trust, service innovation behavior and the altruistic behavior of the frontline employees. And the impacts of organizational trust on the service innovation behavior and altruistic behavior. Also, the practical analysis has been done by employees in the luxury hotel firms located in Seoul to cross-check how to affect mediating effects of organizational trust on the relationships between transformational leadership and service innovation behavior and altruistic behavior. The results of study shows that the transformational leadership make an influence on the organizational trust, service innovation behavior and altruistic behavior. And also the organizational trust make an influence on the service innovation behavior and altruistic behavior. And it has been outed that the organizational trust is a factor that mediating effects on the relationship between transformational leadership and service innovation behavior and altruistic behavior. The ultimate results of this study bring up to set up the new strategy in ways on the transformational leadership practices focused on the employees' organizational trust, service innovational behavior and altruistic behavior in the organizational management of the hotel firms to preempt competitive advantage through sustainable growth. And the contributions and limitations of this research were discussed and the future possible researches were mentioned.

6,000원

2

호텔기업 인적자본이 지식공유와 지식활용에 미치는 영향

강상묵, 정강국

관광경영학회 관광경영연구 제16권 제3호 통권 52호 2012.09 pp.1-16

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Main drivers of knowledge activities such as knowledge sharing and utilization are individual members of an organization and thus knowledge management strategies should be discussed in relationship with human capital. This study was to reveal how human capitals of deluxe hotels located in Seoul affect knowledge sharing and utilization. The results shows that human capital has a great effect on the knowledge sharing and utilization. In addition, knowledge sharing effect on the knowledge utilization The results of this research shows that for competitive advantage under the competitive environment of the hotel industry, in addition to human resource management and organizational management, the management system which emphasizes the importance of human capital, knowledge sharing and utilization.

4,900원

3

호텔 종사원의 고객지향성이 고객만족과 고객충성도에 미치는 영향 - 대구ㆍ경북지역 호텔뷔페레스토랑을 중심으로 -

오왕규, 정강국

관광경영학회 관광경영연구 제15권 제4호 통권 49호 2011.12 pp.155-173

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This study empirically analyzed the influence of hotel buffet restaurant employees’ customer orientation on customer satisfaction and customer loyalty and the influence of customer satisfaction on customer loyalty based on the existing precedent studies in the customer service of employees in hotel buffet restaurants. The result of this study showed that customer orientation (service empathy) had statistically significant positive (+) influences on customer satisfaction and customer loyalty. And, it showed that customer satisfaction had statistically significant positive (+) influences on customer loyalty. On the other hand, it showed that customer orientation (service competence) of hotel buffet restaurants had positive (+) influences on customer satisfaction and customer loyalty, but there was no statistically significance in both relations. Therefore, it is necessary to suggest programs for improving customer orientation in hotel buffet restaurants, the food service industry, food industry departments, and to prepare a strategy for strengthening service empathy with customers for promoting customer satisfaction.

5,400원

4

6,000원

5

PVdF계 미세기공 고분자 전해질의 전기화학적 특성

정강국, 김종욱, 안주현, 김기원, 안효준

[Kisti 연계] 한국전기화학회 전기화학회지 Vol.7 No.4 2004 pp.183-188

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리튬 설퍼전지용 고분자 전해질을 개발하기 위해 상전이 방법으로 미세기공 P(VdF-HFP) 고분자 필름을 제조하였다. 미세기공 고분자 전해질은 NMP추출에 사용되는 증류수와 메탄올의 혼합 농도를 조절함으로써 고분자 필름 내부의 기공 구조 형성을 제어할 수 있었다. $80\%$ 메탄올로 제조한 미세기공 고분자 필름에 1M $LiCF_3SO_3-TEGDME/EC$의 액체 전해질을 함침시켜 제조한 고분자 전해질이 가장 높은 이온 전도도를 나타냈으며 리튬 이차전지에 사용 가능한 $2\times10^{-3}S/cm$의 이온전도도를 나타내었다. 또한 고분자 필름의 기공도가 균일하고 저장 시간에 따른 이온전도도 감소도 적었으며, 리튬 전극과의 계면저항도 가장 낮게 나타났다. 리튬염에 따른 이온전도도를 측정한 결과 $LiPF_6$를 사용한 고분자 전해질이 상온에서 $3.3\times10^{-3}S/cm$로 나타났다.
In order to develop polymer electrolyte for lithium/sulfur batteries, highly microporous P(VdF-HFP) membranes were prepared by phase inversion method. Porous structure was controlled by extracting NMP with mixture of deionized water and methanol. Porous structure of the membranes was observed with SEM. Polymer electrolytes were prepared by soaking the porous membranes in 1M $LiCF_3SO_3-TEGDME/EC$. The ionic conductivity of polymer electrolyte was found to be at high as $2\times10^{-3}S/cm$ when the polymer membrane extracted by $80\%$ methanol was used. The microporous polymer electrolyte optimized in this work displayed high ionic conductivity, uniform pore size, low interfacial resistance and stable ionic conductivity with storage time. The ionic conductivity of polymer electrolytes was measured with various lithium salts, and the conductivity showed $3.3\times10^{-3}S/cm$ at room temperature when $LiPF_6$ was used as a lithium salt.

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