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1

한국 호텔 종사원의 칭찬과 경력몰입의 관계에서 조직지원의 조절효과

유효강, 대등영, 우양, 장몽요

관광경영학회 관광경영연구 제23권 제2호 통권 88호 2019.03 pp.515-538

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In the sense that tourism service organizations like hotel includes aspect of emotional labor, it seems important to exchange praise which can induce positive emotion. Employees of hotel also have professional characteristics and careers. To improve organizational performance, organizational support is inevitable. Accordingly, this research tried to empirically examine what is praise which affects career commitment, and what moderating effect organizational support has in the relationship between praise and career commitment. To achieve the research aim, this research did survey to employees in hotels of special 1 class, special 2 class, chain, and independent, etc. among hotels located in Seoul, national capital region, and Jeonnam and Gwangju. Data analysis found out that in the relationship between praise and career commitment, praise, specifically verbal praise, physical praise, and material praise had positive (+) effect on career commitment. However, it was found that body gesture and facial expression praise did not affect career commitment. The analysis of moderating effect of organizational support showed that organizational support had significant moderating effect on the relationship between verbal praise, and material praise and career commitment, but that it did not have such effect on the relationship between physical praise and body gesture and facial expression praise and career commitment. Based on such findings, this study suggests the followings. First, organization needs to apply the method to upgrade physical and psychological praises to employees. Second, it is necessary to make employees feel that they are receiving attention and support of the organization. Third, it is necessary to provide each employee with more evident complementary praise.

6,100원

2

교육서비스품질이 학습참여 및 학습만족에 미치는 영향 : 중국 유학생들을 중심으로

장몽요, 최우성

관광경영학회 관광경영연구 제22권 제5호 통권 84호 2018.09 pp.357-382

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Until February of 2018 there were 143,926 foreign students in Korea, Among them, 69,727 Chinese students account for 47.98 percent. The number of Chinese students studying abroad is increasing steadily every year, The increase in Chinese students is expected to help Korean universities improve their global competitiveness. But most of the Chinese students who came to study abroad did not learn enough Korean, showing a lot of difficulties in entering school and taking courses. However, many studies have been conducted based on cultural differences among Chinese students, To provide a more realistic measure, It seems necessary to identify the impact of Quality level of education services for Chinese students of levels on Effect of Learning Participation and on Learning Satisfaction. Therefore, the research is selected as an example of a Chinese student, studying at a four-year university in Korea. From May 10th, 2018 to June 10th, 2018, did a survey for a month, a total of 480 questions were used as research material. Research Results Research analysis results, first, Training Quality and Learning Participation, in a behavioral engagement relationship, Only the tangible characteristics and the Confidence, in emotional engagement, affect in the + direction, Cognitive participation does not affect the satisfaction of participation. Therefore, in order to increase the participation and satisfaction of Chinese students studying abroad, through the classroom course, In addition to expanding knowledge, Accurately identify educational facilities and learning materials appropriate to the goal of Chinese students studying abroad. There is a need to build an educational system to meet the needs of learners.

6,400원

 
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