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여행업 중간관리자의 서번트리더십이 이직의도에 미치는 영향에 관한 연구

장혜란, 안계남

관광경영학회 관광경영연구 제12권 제3호 통권 36호 2008.09 pp.71-90

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This study aims to understand the following points; how the servant leadership in tourist manager influences on turnover intention, which mediated by organizationsupporting consciousness and devotion to organization. As the result of proving hypothesis, the servant leadership of middle management in tourist business was conducting supporting consciousness that tourist business organization supports individual employees and it allows them to partly devote themselves to organization. This research has proved that Perceived Organizational Support does not have influence on turnover intention. This is the point of this research. However, the previous researches have shown that Perceived Organizational Support have an effect on hotels, food service industry and any other general business. So it is said that the reaction to Perceived Organizational Support in travel business have different results from others due tothe systematic properties of travel business based on this results, The consistent researches should be continued.

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