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검색결과 : 29
No
2

내부마케팅이 여행사종사원의 조직신뢰와 고객지향성에 미치는 영향

신재원

관광경영학회 관광경영연구 제23권 제2호 통권 88호 2019.03 pp.83-99

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The Purpose of this research was to find the relationship among Internal marketing, Organizational trust, Customer orientation. The Self-Communication method was adopted to collect the data during September 2018. Unworkable date was eliminated, and final 270 usable responses were obtained for an empirical analysis. Frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis and regression analysis were measured by using SPSS 18.0, respectively. It was found as follows: First, regarding the relationship between Internal marketing and Organizational trust, those of Relation factors, Empowerment, Internal Communication positively affect Organizational trust. Second, regarding the relationship between Internal marketing and Customer orientation, Those of Relation factors, Empowerment, Internal communication and Compensation system positively affect Customer orientation. Third, regarding the relationship between Organizational trust and Customer orientation, Organizational trust positively affect Customer orientation. This study examined the necessity of Internal Marketing management based on relationship between Travel agent and It’s Employees understanding needs of travel agent for Human resource management. This research suggests theoretical and operational implications on the aspects of marketing management for human resource in travel industry.

5,100원

3

랜드오퍼레이터 관계마케팅이 관계품질과 재구매의도에 미치는 영향에 관한 연구

신재원, 이재섭

관광경영학회 관광경영연구 제22권 제7호 통권 86호 2018.12 pp.419-437

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The Purpose of this study was to investigate the relationship among Relationship marketing, Relationship quality, Repurchase intention. The Self-Communication method was adopted to collect the data during December 2017. Unworkable date was eliminated, and final 282 usable responses were obtained for an empirical analysis. Frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis and regression analysis were measured by using SPSS 18.0, respectively. It was found as follows: First, regarding the relationship between Relationship marketing and Relationship quality , those of Relation factors, Customer orientation, Communication, Professionalism positively affect Trust. Those of Relation factors and Communication positively affect Satisfaction. Second, regarding the relationship between Relationship marketing and Repurchase Intention, Those of Relation factors, Professionalism and Customer orientation positively affect Repurchase Intention. Third, regarding the relationship between Relationship quality and Repurchase Intention, Those of Trust and Satisfaction positively affect Repurchase Intention. This study examined the necessity of customer retention based on relationship between Land operator and Travel agent, understanding needs of travel agent for longer and regular relationship. This study suggests operational and theoretical implications on the aspects of marketing management for distribute channel in travel industry.

5,400원

4

IPA를 이용한 LCC 항공사의 선택속성 연구

윤규미, 이일주, 신재원

관광경영학회 관광경영연구 제22권 제6호 통권 85호 2018.11 pp.465-479

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This study is to present and identify the attributes of the choice of LCC (Low Cost Carrier) made by customers. In this regard, this research study conducted a 76-questions questionnaire survey of 350 carrier customers about the importance and satisfaction of the attributes of the choice of carriers, for about 4 weeks from July 2016 on at Incheon International Airport and Kimpo Airport, utilizing 286 copies as substantiative analysis. The analysis of the differences between the importance and satisfaction of 30 variables of the attributes of the choice of LCC unveils that there have been the significant differences in 16 variables, namely, 1) multiple air routs, 2) safe flight, 3) prompt boarding procedure, 4) swift and safe baggage handling, 5) partnership services with other carriers, 6) taste and quality of in-flight food and beverage, 7) in-flight entertainment program, 8) flight attendant uniform, 9) beverage price, 10) aircraft 11) aircraft color and interior, 12) aircraft model and life span, 13) wide and comfortable seat, 14) multiple information services, 15) immediate refunding procedure, 16) easy access to seats. The satisfaction has accounted for somewhat high rate compared with the importance, on an average. It is identified that customers using LCC have showed the higher satisfaction of 16 attributes of the choice they considered important after using it. Taking it into consideration, LCC must pay closer attention to enhancing and promoting these developments, more and more through multi-public relations and marketing.

4,800원

5

여행사 종사원의 대인관계 스트레스가 직무태도와 이직의도에 미치는 영향

신재원, 최재우

관광경영학회 관광경영연구 제22권 제5호 통권 84호 2018.09 pp.647-667

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The Purpose of this study was to investigate the relationship among Interpersonal Relationship Stress, Job Attitude, Turnover Intention. The Self-Communication method was adopted to collect the data during September 2017. Unworkable date was eliminated, and final 261 usable responses were obtained for an empirical analysis. Frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis and regression analysis were measured by using SPSS 18.0, respectively. It was found as follows: First, regarding the relationship between Interpersonal Relationship Stress and Job Attitude, those of Boss, Colleague, Customer relationship stress negatively affect Job Satisfaction. Those of Customer and Boss relationship stress negatively affect Organization commitment. Second, regarding the relationship between Interpersonal Relationship Stress and Turnover Intention, Those of Customer and Boss relationship stress negatively affect Turnover Intention. Third, regarding the relationship between Job Attitude and Turnover Intention, only for organization commitment negatively affect Turnover Intention. This result of study have shown that stress management of employee is a source of management result in travel industry. This study suggests operational and theoretical implications on the aspects of human resource management and development for travel agent employee.

5,700원

6

특급 호텔 종사원의 직무역량이 서비스 몰입과 고객지향성에 미치는 영향

신형철, 신재원

관광경영학회 관광경영연구 제22권 제3호 통권 82호 2018.05 pp.561-582

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This study aims to identify how deluxe hotel employee’s job competency affects service commitment and customer orientation. To accomplish the goal, this study conducted a survey on the service employees working at the deluxe hotels in Seoul, Gyeonggi, and Incheon regions. After the survey, this study analyzed the coded data in the order of frequency analysis, exploratory factor analysis, reliability analysis, confirmatory factor analysis, correlation analysis, and multiple regression analysis with SPSS 18.0 and AMOS 18.0. To accomplish the research goal, this study suggests job competency factors that can be related to service employees at the deluxe hotels. This study also conducted empirical analysis on influential relationship between service commitment and customer orientation. First of all, In the order of relationship competency, professional competency, and personality competency, those competences had a significant positive (+) effect on service value. Also, relationship competency and personality competency had a significant positive (+) effect on service commitment’s subfactor, job commitment. Secondly, job competency had a significant positive (+) effect on customer orientation in the order of personality competency, professional competency, and relationship competency. Thirdly, service commitment had a significant positive (+) effect on customer orientation. By putting together empirical analysis result, the study verified that service employee’s job competency increases service commitment and has excellent role in improving customer orientation.

5,800원

7

직무역량이 직무효능감과 과업수행에 미치는 영향 : 제주지역 호텔을 중심으로

신형철, 신재원

관광경영학회 관광경영연구 제22권 제2호 통권 81호 2018.03 pp.69-89

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The purpose of this study is to investigate how job competency has an impact on job efficacy and task performance. To perform this study, total 302 questionnaire were distributed to regular hotel employees in Jeju dated from May 1st to 31st. Unworkable data were excluded, 270 usable responses were obtained for an empirical analysis. Frequency analysis, exploratory factor analysis, reliability analysis, and regression analysis were measured by using SPSS 18.0 accordingly. For the study structure, job competency was divided with relation/skill/personality/expertise competencies. Job efficacy and task performance were a single factor. The result has shown as follows: Hypothesis 1, among job competencies, relation/skill/personality/expertise competencies have a positive effect on job efficacy. Hypothesis 2, skill/personality/expertise competencies have a positive effect on task performance. Hypothesis 3, job efficacy has a positive effect on task performance. This study result has found that human resource development is a source of competitive advantage in hotel business. This study has given to the hotel's human resource development for the practical implication and academical use.

5,700원

8

직무 불안정성이 직무 스트레스와 고객지향성에 미치는 영향 : 호텔 정규직원을 중심으로

신형철, 신재원

관광경영학회 관광경영연구 제21권 제5호 통권 78호 2017.09 pp.127-149

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The purpose of this study is to investigate how unstable employment condition has an impact on job stress and customer orientation. To perform this study, total 406 questionnaire were distributed to regular hotel employees in Seoul dated from May 1st to 31st. Unworkable data were excluded, 320 usable responses were obtained for an empirical analysis. Frequency analysis, exploratory factor analysis, reliability analysis, and regression analysis were measured by using SPSS 18.0 accordingly. For the study structure, unstable employment condition was divided with a job/wage insecurity and job stress with psychological and physical stress. Lastly, customer orientation was a single factor. The result has shown that hypothesis 1, among unstable employment condition, wage insecurity has a positive effect on psychological and physical stress. Hypothesis 2, among unstable employment condition, wage insecurity has a negative effect on customer orientation. Hypothesis 3, among job stress, psychological stress has a negative effect on customer orientation. This study result has found that cutting down the rate of hotel employee's unstable job security condition is the differentiated way of reducing a job stress and enhancing customer orientation as a source of competitive advantage in hotel business. This study has given to the hotel's human resource management and marketing strategy in the implication of practical and academical use.

6,000원

9

마이크로 모빌리티용 변속기 설계

신재원, 오세훈

한국기계기술학회 한국기계기술학회 학술대회논문집 2016년도 한국기계기술학회 춘계학술발표회 논문집 2016.05 pp.140-144

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Because of environmental and resource depletion issue, there is a growing interest in eco-friendly vehicle, especially electric car. The small electric city car, called "Micro Mobility" has gained in popularity because of generalization of households under two or less members. In this study, to improve mechanical characteristics of Micron Mobility, 2-speed planetary transmission is designed, manufactured, and its efficiency is verified.

4,000원

10

새로운 발명기법 인벤토그램를 이용한 신제품 개발 (헤어 드라이어)

신재원, 오세훈

한국특허학회 특허학연구 : 한국특허학회지 Vol.15 No.1 통권 41호 2014.12 pp.19-23

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본 논문에서는 새로운 발명기법인 인벤토그램에 대하여 개략적으로 설명하고 이를 이용한 제품 개발 로 헤어드라이어를 선택하였다. 히트상품의 히트요인 분석을 통하여 개발된 발명기법은 총 18가지로 구성 되어 있으며, 이를 도식화한 인벤토그램을 사용한다. 이 인벤토그램을 직접 조합을 해보며 아이디어를 발 전시킬 수 있으며, 숙련된 사람이라면 단순히 아이디어 타일의 이미지 연상만으로도 아이디어를 도출할 수 있다. 이 발명기법의 효용성을 증명하기 위해 헤어드라이어를 개발하는 과정에 이 발명기법을 사용하였다.
In this paper, New invention technique is explained which is called Inventogram. By using this invention method, electromagnetic shielding hair dryer is designed. This new invention technique is composed of 18 method, and each method is schematized. By combination of these methods, idea of invention can be generated, and experts of Inventogram can generate ideas by only association on their mind. To verify the usability of this invention method, Inventogram is used in developing process of hair dryer which is designed for electromagnetic shielding.

4,000원

11

복합리조트 브랜드자산과 회원권가치 연구

신재원, 이재섭

한국호텔리조트학회 호텔리조트연구 제13권 제1호 2014.02 pp.229-245

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This study is based upon one assumption that the connection marketing is the key factor in achieving increase of brand equity and membership's value of integrated resort. This study is also assumed that the core factor of processing the marketing is service quality, and analysis of service quality's importance is referring to brand equity and value of membership. The purpose of this Study is to understand how and what kinds of service quality impact brand, and to analyze how brand equity influences on value of membership in order to apply the results of this study to the management level of individual companies. The model was tested through a factor analysis and regression analysis using SPSS 18.0 on 202 respondents, who own membership of integrated resort. The results indicated that service quality of integrated resort is positively correlated to brand equity consisted of brand awareness and brand image. And the brand equity of integrated resort is positively effect on value of membership. Finally, implication for executives and managers of integrated resort are discussed.

5,100원

13

안전판을 구비한 예초기의 유성치차 감속장치 설계

염광욱, 신재원, 전한수, 오세훈

한국기계기술학회 한국기계기술학회지 제15권 제1호 2013.02 pp.135-140

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There are many risks in using grass cutter because of the pebble in grass and high speed rpm when the cutter hits the hard objects in grass. In this study, the existing patents are surveyed and classified for the new mechanism about the bottom safety cover. The new mechanism was modelled and the planetary gear are designed. The power source (engine or motor) will rotate the sun gear and the carrier of planetary gear is fixed into handle frame. The ring gear will drive the final cutter. The carrier fixed the bottom safety cover through the planetary gear hole at the handle bar. In this paper, we develop a new mechanism and analyze the idea for safe grass cutter and investigate the possibility of having patent through patent search.

4,000원

14

하단 안전판이 장착된 유성치차 감속 장치를 이용한 예초기

전한수, 신재원, 오세훈

한국특허학회 특허학연구 : 한국특허학회지 Vol.14 No.1 통권 39호 2012.06 pp.15-21

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예초기는 빠른 회전력으로 절삭하기 때문에 풀숲에 있는 자갈 등에 칼날이 부딪힐경우 부상의 위험이 존재한다. 본 연구에서는 이러한 문제를 해결하기 위해 기존 메카니즘을 분석하고 새로운 아이디어를 탐색하였다. 본 논문에서는 예초 작업 시 구조가 단순하면서도 안전한 예초기 메카니즘을 제시하고, 모델링과 기어 설계 및 제작을 하였다. 예초기는 칼날을 회전시키는 유성 기어 세트, 유성 기어 세트를 구동 하는 구동부 및 유성 기어 세트에 연결되어 고정되며, 칼날을 보호하는 안전판을 포함한다. 본연구에서는 유성 기어를 이용하여 칼날을 회전시키는 것과 동시에 유성 기어의 고정된 캐리어에 하단 안전판을 연결하여 안전판이 회전하지 않도록 하는 예초기에 관한 것이다. 또한 이런 아이디어가 특허로서 등록이 될 수 있는지 신규성을 특허 검색을 통하여 사전 특허성 조사를 병행하였다.
There are many risks in using grass cutter because of the pebble in grass and high speed rpm when the cutter hits the hard objects in grass. In this study, the existing patents are surveyed and classified for the new mechanism about the bottom safety cover. The new mechanism was modelled and the planetary gear are designed. The power source (engine or motor) will rotate the sun gear and the carrier of planetary gear is fixed into handle frame. The ring gear will drive the final cutter. The carrier fixed the bottom safety cover through the planetary gear hole at the handle bar. In this paper, we develop a new mechanism and analyze the idea for safe grass cutter and investigate the possibility of having patent through patent search.

4,000원

16

5,800원

17

기자칼럼-의사가 기자되기

신재원

[Kisti 연계] 대한병원협회 대한병원협회지 Vol.35 No.4 2006 pp.124-126

협약을 통해 무료로 제공되는 자료로, 원문이용 방식은 연계기관의 정책을 따르고 있습니다.

18

인천지역 기후변화에 따른 미세먼지의 건강 취약성 평가

유희종, 김정곤, 신재원, 김영주, 민성은, 제갈대성, 방기인, 이성모

[Kisti 연계] 한국환경보건학회 한국환경보건학회지 Vol.43 No.3 2017 pp.240-246

협약을 통해 무료로 제공되는 자료로, 원문이용 방식은 연계기관의 정책을 따르고 있습니다.

Objectives: This study was conducted to evaluate the vulnerability of the human health sector to $PM_{10}$ due to climate change in Incheon over the period of 2005-2014. Methods: Vulnerability to $PM_{10}$ consists of the three categories of climate exposure, sensitivity, and adaptive capacity. The indexes for climate exposure and sensitivity indicate positive effects, while adaptive capacity shows a negative effect on vulnerability to $PM_{10}$. The variables in each category were standardized by the rescaling method, and respective relative regional vulnerability was analyzed through the vulnerability index calculation formula of the Intergovernmental Panel on Climate Change. Results: Regions with a high exposure index were the western and northern urban areas with industrial complexes adjacent to a highway, including Bupyong-gu and Seo-gu. Major factors determining the climate exposure index were the $PM_{10}$ concentration, days of $PM_{10}$ >= $100{\mu}g/m^3$, and $PM_{10}$ emissions. The regions showing a high sensitivity index were urban regions with high populations; these commonly had a high mortality rate for related diseases and vulnerable populations. Conclusions: This study is able to support regionally adjusted adaptation policies and the quantitative background of policy priority since it provides information on the regional health vulnerability to $PM_{10}$ due to climate change in Incheon.

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19

선박 추진용 유압작동식 다판 마찰클러치 고착현상 고장탐구

정상후, 김정렬, 신재원

[Kisti 연계] 한국마린엔지니어링학회 한국마린엔지니어링학회지 Vol.41 No.4 2017 pp.330-336

협약을 통해 무료로 제공되는 자료로, 원문이용 방식은 연계기관의 정책을 따르고 있습니다.

본 연구는 고무 탄성커플링을 적용한 특수선의 디젤엔진 추진체계에서 유압작동식 다판, 습식 마찰클러치의 고착에 대한 원인분석 내용이다. 클러치 고착원인 분석을 위해 피쉬본((fish bone) 방법으로 클러치 및 감속기어 분해조사, 선박 탑재상태에서의 체계 시험 및 부품 조사, 비파괴 시험 등을 통해 수행하였다. 마찰판 고착은 클러치 중공축의 크랙부를 통해 제어오일 누설로 인한 슬립, 마찰열 발생에 의해 발생되었다. 마찰판 냉각 오일 또한 크랙부를 통해 동시에 누설에 기인한 유량부족으로 클러치 마찰판은 국부적인 눌러붙임이 발생하는 핫스팟(hot spot)에 의해 고착되었다.
This study performs a root cause analysis of the sticking that occurs in the hydraulically actuated wet type multi-disc friction clutch in a ship's diesel engine propulsion system that uses rubber elastic coupling. The fishbone method was used to study the sticking through dismantling investigation of the reduction gear and clutch, investigation of the components, and onboard system tests including nondestructive testing. The friction plate sticking is caused by the slip due to friction heat resulting from the leakage of control oil through cracks in the assembled hollow shaft. The friction plate cooling oil also leaks simultaneously through the crack, and partial sticking occurs due to the hot spots in the friction plates. These are caused by insufficient amount of cooling oil due to oil leakage.

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20

소구경화기 총열의 크롬도금 손실방지를 위한 질화 영향 사례연구

신재원, 신태성, 최시영, 정상후, 김병규, 권혁린

[Kisti 연계] 한국품질경영학회 Journal of the Korean Society for Quality Management Vol.45 No.3 2017 pp.327-333

협약을 통해 무료로 제공되는 자료로, 원문이용 방식은 연계기관의 정책을 따르고 있습니다.

Purpose: The purpose of this study is to research to protect to loss of chrome-plating of small arms barrel on high temperature in order to extend its life expectency. Methods: The reason why chrome-plating dropped out is main material is weak from heat. Therfore, to make barrel of small arms have higher heat-resistant property, nitriding for barrel before chrome-plating is needed and test of that barrel was handled to improve it. Results: Nitriding before chrome-plating is useful to protect to chrome-plating loss on high temperature. Conclusion: To protect loss of chome-plating of small arms barrel during on firing, pre-nitriding on barrel is effective finally it leads to extend to barrel's life expectency.

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