Earticle

This paper presents a task model and task ontology based on travelers’ tasks, and an intelligent tourist information service system using them. With the recent advances in Internet and mobile technologies, there has been an increase in the use of intelligent tourist information services via the Web and mobile systems. In addition, many ontologies have been introduced in tourist domain to provide various intelligent tourist information services. However, only a few studies have been undertaken from the perspective of specific tour services for travelers’ generic tasks and activities. Thus, we considered generic tasks and task ontology based on travelers’ perspectives, and intelligent tourist information services using them. Therefore, we propose 1) a task model of travelers’ perspective based on their needs and activities, 2) a task ontology using the generic tasks, their activities, relations, and properties, and 3) an intelligent tourist information system using task ontology based on various tasks and activities of travelers. The system consists of Tourist Contents Service (TCS) and Task-Orient Menu Service (TMS) parts, and can provide various intelligent tourist information services through task-oriented menus.