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발달장애아 부모를 대상으로 인터넷 재활상담 서비스에 대한만족도 조사
A Consumer Satisfaction Study of the Rehabilitation CounselingProgram Through Internet for Parents of Children With Developmental Disabilities

첫 페이지 보기
  • 발행기관
    대한작업치료학회 바로가기
  • 간행물
    대한작업치료학회지 바로가기
  • 통권
    제11권 제1호 (2003.05)바로가기
  • 페이지
    pp.19-31
  • 저자
    정보인, 유은영
  • 언어
    한국어(KOR)
  • URL
    https://www.earticle.net/Article/A7916

원문정보

초록

영어
Purpose : This study investigated the consumer satisfaction of the rehabilitation counseling via internet for parents of children with developmental disabilities aged under 6.
Methods : The web site for internet counseling (ddchild.com) consisted of 1,500-page information for educating children at risk, with mental retardation, autism, learning disabilities, and cerebral palsy. Internet counseling was conducted in the form of Q/A, real-time chatting, monthly interview, and search engine. The consumer survey form was dispatched to a total of 1,459 registered members and 91 (7%) of them replied to the survey. The survey included general information of the respondents, the types of disabilities they used mostly, their satisfaction level, criticisms and suggestions to this internet counseling.
Results : The general characteristics of the respondents were: (1) The users were distributed across the nation from Seoul and its vicinity (61%) to Cheju (1%); (2) The respondents’ 68% was middle or lower middle class; (3) The types of disabilities were children at risk including learning disabilities and ADHD (37%), autism (21%), mental retardation (21%), cerebral palsy(18.5%). The 68% of the respondents were satisfied with the internet counseling, and 65% actively used the data base consisted of rehabilitation information for educating children with developmental disabilities. Regarding the usage of the data base, 49% replied that this program was very helpful, because the instructions were described with concrete examples, 47.7% “helpful in understanding how to teach these children,” and 27.7% “in better understanding the behaviors of these children.” As to the suggestions, the respondents demanded two things. One is that the government build more schools and centers for educating these children along with more economic support, and the other requests are related to the operation of this internet counseling: enforcing of speech therapy program, opening of demonstration program with regard
to the usage of this system, and setting up a psychological counseling for the parents.
Conclusion : Operation of the internet counseling system can be a viable approach for providing early intervention programs for parents with developmental disabilities with low-cost effectiveness in the country where early intervention has not been systematically established.

목차

Ⅰ. 서 론
 Ⅱ. 연구방법
 1. 연구대상
 2. 인터넷 상담프로그램의 구성
 3. 만족도 조사
 4. 결과분석
 Ⅲ. 결 과
 1. 응답자와 거주지역과 관련된 정보
 2. 응답자의 아동과 관련된 정보
 3. 홈페이지(www.ddchild.com) 사용과 관련된 내용
 4. 치료/교육활동 인터넷 프로그램에 대한 만족도
 5. 실시간 상담(채팅)에 대한 사용만족도
 6. 홈페이지 운영자의 개선 안에 대한 응답자의견
 7. 정부 당국에 대한 응답자의 지원 요구 사항
 Ⅳ. 고 찰
 Ⅴ. 결 론

키워드

Consumer satisfaction Internet counselling Developmental disorder

저자

  • 정보인 [ Chung, Bo-In | 연세대학교 보건과학대학 작업치료학과 및 보건환경연구소 ]
  • 유은영 [ Yoo, Eun-Young | 연세대학교 보건과학대학 작업치료학과 및 보건환경연구소, 교신저자 ]

참고문헌

자료제공 : 네이버학술정보

간행물 정보

발행기관

  • 발행기관명
    대한작업치료학회 [Korean Society Of Occupational Therapy]
  • 설립연도
    1993
  • 분야
    의약학>작업치료학
  • 소개
    작업치료의 최신 이론에 대한 소개 및 각 영역별로의 학술발전을 도모하기 위함.

간행물

  • 간행물명
    대한작업치료학회지 [The Journal of Korean Society of Occupational Therapy]
  • 간기
    계간
  • pISSN
    1226-0134
  • 수록기간
    1993~2026
  • 등재여부
    KCI 등재
  • 십진분류
    KDC 514 DDC 617

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