리더 호감도와 공감이 구성원의 업무성과에 미치는 영향 : 심리적 안전감의 조절효과를 중심으로
The Effects of Leader Likability and Empathy on Employee Performance : The Moderating Role of Psychological Safety
This study examines the effects of leader likability and empathy on employee performance, focusing on the moderating role of psychological safety. Drawing on social exchange theory, this research analyzes survey data from a pilot test of 130 temporary employees in their 20s. The empirical results indicate that both leader likability and empathy significantly enhance employee performance, and these positive relationships are further amplified when psychological safety is high. These findings highlight that a leader's interpersonal assets require a supportive organizational climate to effectively translate into actual productivity. Despite these insights, this study has methodological limitations, including a small sample size that limits generalization and a reliance on self-reported data that introduces the risk of common method bias. Future research should expand the sample size to compare different employment types and incorporate objective multi-source or supervisor-rated performance metrics to enhance data objectivity.
목차
Abstract 1. 서론 2. 이론적 배경 2.1 리더의 특성 성향 2.2 구성원의 업무성과 2.3 심리적 안전감 3. 연구 설계 3.1 연구 가설 및 연구 모형 3.2 표본 및 변수의 측정 4. 가설 검증 및 결과 분석 4.1 통계 분석 4.2 가설 검증 5. 결론 및 시사점 References