This study examines human–AI delegation from a configurational perspective. While prior research has conceptualized delegation through isolated factors, empirical evidence remains limited. This study investigates how combinations of AI design features and user characteristics shape delegation decisions. A scenario-based experiment is conducted and analyzed using fsQCA. Results reveal multiple configurations (D1–D7), with agentic level as a core condition. Two delegation regimes are identified: complementary structures among younger users and substitution-based structures among older users. These findings demonstrate that delegation is configurational rather than linear.
목차
Abstract Introduction Theoretical Foundation and Research Model Human–AI Delegation as a Foundational IS Lens From Delegation Mechanisms to Design Instantiations The Role of User Factors in Delegation A Configurational Perspective on Human–AI Delegation Research Model: A Configurational Perspective on Human–AI Delegation Research Method Research Design Experimental Design Data Collection and Sample Measurement Development Manipulation Check Data Analysis Configurational Analysis Results Necessary Condition Test Configurational Recipes for Human-AI Delegation Complementary Delegation among Younger Users Substitution-Based Delegation among Older Users Conclusion References