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A Study on the Factors Affecting User Trust and Satisfaction : Focusing on the Online Fashion Curation Services

첫 페이지 보기
  • 발행기관
    한국경영정보학회 바로가기
  • 간행물
    Asia Pacific Journal of Information Systems KCI 등재 SCOPUS 바로가기
  • 통권
    제33권 제4호 (2023.12)바로가기
  • 페이지
    pp.1156-1170
  • 저자
    Hohyun Kim, Jongtae Lee
  • 언어
    영어(ENG)
  • URL
    https://www.earticle.net/Article/A440277

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원문정보

초록

영어
Various corporates have launched products and brands to meet the diverse needs of consumers. However, an excess of information and products could be collapsed into a choice paradox far from the intention. As an alternative to these problems, curation-based services have recently been in the limelight and can be adopted into e-commerce sites. As one of the earlier studies on the considerable factors of curation services, this study focuses on the online fashion recommendation system in which design quality, interactivity, and perceived usefulness will affect trust, satisfaction, and continued intention to use. In the result, the design quality factor shows a positive effect on satisfaction, but not on the trust. Also, interactivity doesn’t demonstrate a significant positive effect on both the satisfaction and the trust factors far from the previous ones but the perceived usefulness had a positive effect on those. In addition, the personalization does not affect a significant effect on the satisfaction factor but on the trust factor. Subsequently, the trust affects the satisfaction, and the satisfaction on the continued intention to use factor, but trust does not significantly affect the continued intention to use directly.

목차

ABSTRACT
Ⅰ. Introduction
Ⅱ. Conceptual Background
2.1. Previous Studies about Understanding on Curation Commerce
2.2. Previous Studies about Service Quality
Ⅲ. Hypotheses and Conceptual Model of the Research
3.1. Interaction Quality and Design Quality on Trust and Satisfaction
3.2. Perceived Usefulness and Personalization on Trust and Satisfaction
3.3. Trust and Satisfaction on Continued Intention to Use
Ⅳ. Research Design and Data Analysis
4.1. Verification of the Research Model
4.2. Data Analysis Results
Ⅴ. Conclusions and Implications
5.1. Research Summary and Academic Implications
5.2. Limitations of the Study and Suggestions for the Future Studies
Acknowledgements

키워드

Fashion Recommendation Online Services Curation Continued Intention to Use SERVQUAL e-Business

저자

  • Hohyun Kim [ Master's Student, Department of Interaction Science, Sungkyunkwan University, Korea ]
  • Jongtae Lee [ Associate Professor, Department of Business Administration, Seoul Women’s University, Korea ] Corresponding Author

참고문헌

자료제공 : 네이버학술정보

간행물 정보

발행기관

  • 발행기관명
    한국경영정보학회 [The Korea Society of Management information Systems]
  • 설립연도
    1989
  • 분야
    사회과학>경영학
  • 소개
    이 학회는 경영정보학의 연구 및 교류를 촉진하고 학문의 발전과 응용에 공헌함을 목적으로 합니다.

간행물

  • 간행물명
    Asia Pacific Journal of Information Systems
  • 간기
    계간
  • pISSN
    2288-5404
  • eISSN
    2288-6818
  • 수록기간
    1990~2026
  • 등재여부
    KCI 등재,SCOPUS
  • 십진분류
    KDC 325 DDC 658

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