Objectives: This cross-sectional correlational study aimed to examine the hospital characteristics associated with patients’ experiences of care reported by healthcare consumers in South Korea. Methods: This study used data from the second Korean Patient Experience Survey conducted by the Health Insurance Review and Assessment (HIRA). Additional hospital characteristics were obtained from the HIRA and Korea Institute for Healthcare Association websites. Results: In total, 149 hospitals were included. We found that high-technology hospitals had a significant relationship with the scores on all patient experience dimensions. Hospital nurse staffing levels, location, and high technology status were significantly associated with the nurse service dimension. Conclusions: Patient experience-of-care scores varied according to hospital characteristics. The findings of this study provide preliminary evidence for future research. Further research should examine patient and hospital characteristics that could affect patient experience of care scores in Korean hospitals.
목차
Ⅰ. 서론 1. 연구의 필요성 2. 연구 목적 Ⅱ. 연구방법 1. 연구설계 및 연구대상 2. 연구 변수 3. 자료수집 방법 4. 자료분석 방법 5. 윤리적 고려 Ⅲ. 연구결과 1. 병원 특성 2. 환자경험평가 점수 3. 병원 특성에 따른 환자경험의 차이 4. 병원 특성이 환자경험 점수에 미치는 영향 Ⅳ. 고찰 Ⅴ. 결론 REFERENCES
키워드
Korean Patient Experience SurveyPatient‘s Experience of CareHospital CharacteristicHigh-technology Hospital
저자
이현지 [ Hyunjie Lee | 연세대학교 간호대학 ]
이승은 [ Seung Eun Lee | 연세대학교 간호대학, 김모임 간호학 연구소 ]
Corresponding Author