Earticle

초록

영어

Purpose: The Purpose of this study is to build up model of the emotional labor worker's health. Methods: Data was collected from 230 emotional labor workers from 2 department stores, 2 insurance companies, and 3 hotels located in Seoul and Kyung-gi areas, by the health managers and team leaders. For data analysis, descriptive statistics, pearson correlation, factor analysis and covariance structure analysis were used by SPSS window 10 version and AMOS 4.01. Results: The hypothetical model showed a goodness-of-fit to the empirical data(GFI=0.90, RMR=0.04, NFI= 0.79, PNFI=0.64). Eight out of fifteen paths of the model were accepted, while the other seven paths rejected. : From ‘surface acting’ to ‘health’, from ‘social support’ to ‘surface acting’, from ‘social support’ to ‘health’, from ‘factors of organizational culture’ to ‘surface acting’, from ‘factors of organizational culture’ to ‘deep acting’, from ‘personal factor’ to ‘social support’, from ‘factors of organizational culture’ to ‘social support’, from ‘routine stress’ to ‘social support’. In conclusion, it has been confirmed that surface acting and social support were dominating factors to the health of emotional labor workers. Conclusion: In order to manage the health of emotional labor workers, it is imperative to develop a strategy to reduce their surface acting.

목차

I. 서론
  1. 연구의 필요성
  2. 연구 목적
 II. 연구 방법
  1. 연구 설계
  2. 개념 틀
  3. 연구대상
  4. 연구도구
  5. 감정노동에 대한 용어 정의
  6. 자료수집방법
  7. 자료분석법
 III. 연구 결과
  1. 대상자의 일반적 특성
  2.가설적 모형의 검증
 IV. 논의
 V. 결론 및 제언
 참고문헌
 Abstract

키워드

저자

• 이복임 [ Lee. Bokim | 서울대학교 간호대학 시간강사, College of Nursing, Seoul National University ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  한국직업건강간호학회지 [Korean Journal of Occup ational Health Nursing]

• 간기

  계간

• pISSN

  2287-2531

• eISSN

  2466-1856

• 수록기간

  1991~2026

• 십진분류

  KDC 512 DDC 610