Earticle

초록

영어

The purpose of this study is to identify selection attributes, functional benefits, psychological benefits, and values according to crossover shopping patterns (showrooming and webrooming). To achieve objectives of this study, a survey was designed based on the means-end chain theory, using the in-depth laddering technique and APT laddering technique which understanding the linkage of A(attributes)-FB(functional benefits)-PB(psychological benefit)-V(value). These two laddering techniques were used to construct a hierarchical value map (HVM) by linking selection attributes, functional benefits, psychological benefits, and value levels. The selection attribute items that showrooming shoppers consider important are ‘price conformity’, ‘product information’, ‘product variety’, and ‘delivery service’. Functional benefit items were ‘free purchase’, ‘economic benefit’, ‘communication’, ‘safety’, and ‘accurate Information’, and psychological benefit items were ‘convenience’, ‘relaxation’, ‘pleasure’, ‘rational consumption’, and ‘stability’. Finally, the value items were ‘self-satisfaction’, ‘abundant life’, ‘achievement’, ‘happiness’, and ‘reasonable life’. Next, the selection attribute items that webrooming shoppers consider important are ‘price conformity’, ‘product information’, ‘product variety’, ‘AS’, ‘shopping atmosphere’, and ‘seller service’. Functional benefit items were ‘free purchase’, ‘economic profit’, ‘expression opinion’, ‘safety’, and ‘accurate information’, and psychological benefit items were ‘convenience’, ‘relaxation’, ‘rational consumption’, and ‘stability’. Finally, the value items were ‘self-satisfaction’, ‘abundant life’, ‘happiness’, and ‘reasonable life’.

목차

Abstract
1. Introduction
2. Research Method
2.1. Research Procedures and Research Subjects
2.2. Laddering Method and Content
3. Results
3.1. Soft Laddering Result Using In-Depth Interview
3.2. APT Laddering Investigation Result
3.3. Hierarchical Value map (HVM) by Crossover Pattern
4. Conclusion
References

키워드

저자

• Young-Man Kim [ Professor, Department of sports management, Dankook University, Korea ]
• Kyung-Won Byun [ Assistant Professor, Department of graduate school of business Administration, Dankook University, Korea ] Corresponding Author

참고문헌

발행기관

간행물

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• 간행물명

  International Journal of Internet, Broadcasting and Communication

• 간기

  계간

• pISSN

  2288-4920

• eISSN

  2288-4939

• 수록기간

  2009~2025

• 십진분류

  KDC 326 DDC 380