This study explored the actual use of conversational human voice in Instagram posts and tested their impact on user engagement based on Fortune 500 companies' content (N=7,545). Findings from this study stress the effectiveness and prevalence of conversational human voice in corporate messages utilized in social media content by Fortune 500 companies. Specifically, their accounts adopted human voice message features differently across various industry types, while some of them significantly increased engagement on their social media communication channels.
목차
Abstract LITERATURE REVIEW METHODS RESULTS DISCUSSION Main Findings CONCLUSION REFERENCES
키워드
Fortune 500Conversational Human VoiceInstagramContent analysisengagementcorporate-generated posts
저자
Seoyeon Hong [ Associate Professor, Department of Public Relations & Advertising, Ric Edelman College of Communication and Creative Arts, Rowan University, USA ]
Corresponding author
Bokyung Kim [ Associate Professor, Department of Public Relations & Advertising, Ric Edelman College of Communication and Creative Arts, Rowan University, USA ]
Hyunmin Lee [ Associate Professor, Department of Communication, Drexel University, USA ]