Earticle

초록

영어

Purpose: The purpose of this study was to examine the effects of customer violence experiences, protection systems, and monitoring systems on the subjective health status of salespersons and electronic machine repairers. Methods: A total of 934 persons were sampled nationwide, including 582 salespersons and 352 electronic machine repairers, from March 2~30, 2020 and asked to fill out a self-reported questionnaire. Results: The findings show that electronic machine repairers were more exposed to customer violence and had a weaker protection system than salespersons. They also experienced severe control from management through a monitoring system. The regression analysis revealed that verbal violence had a negative impact on the subjective health status of electronic machine repairers (p=.021). A worker protection system had significant effects on the improved subjective health status of salespersons (p=.009). Depression and fatigue had negative impacts on the subjective health status of both salespersons (depression: p<.001, fatigue: p<.001) and electronic machine repairers (depression: p<.001, fatigue: p=.002). Conclusion: These findings put a greater emphasis on the need for worker protection systems to prevent workplace violence and a health promotion program to manage depression and fatigue in workplaces.

목차

Abstract
서론
1. 연구의 필요성
연구방법
1. 연구설계
2. 연구대상 및 자료수집
3. 연구도구
4. 자료분석
연구결과
1. 연구대상자의 일반적 특성
2. 연구대상자의 고객 폭력에 대한 경험, 보호제도 및 모니터링제도와 건강수준
3. 연구대상자의 일반적 특성과 주관적 건강상태
4. 고객 폭력 경험 및 보호제도, 모니터링제도, 건강수준과 주관적 건강상태
5. 직종별 주관적 건강상태에 영향을 미치는 요인
논의
결 론 및 제 언
REFERENCES

키워드

저자

• 정명희 [ Jung, Myung-Hee | 영진전문대학교 간호학과 교수 ]
• 이복임 [ Lee, Bokim | 울산대학교 간호학과 교수 ] Corresponding Author
• 백은미 [ Beak, Eun-Mi | 가톨릭대학교 의과대학 예방의학교실 연구교수 ]
• 정혜선 [ Jung, Hye-Sun | 가톨릭대학교 의과대학 예방의학교실 교수 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  한국직업건강간호학회지 [Korean Journal of Occup ational Health Nursing]

• 간기

  계간

• pISSN

  2287-2531

• eISSN

  2466-1856

• 수록기간

  1991~2026

• 십진분류

  KDC 512 DDC 610