The study tested the effects of message framing and source credibility on message persuasiveness, attitudes, and behavioral intention in cause-related marketing campaigns. A 2 (message frame: positive vs. negative) ✕ 2 (source credibility: high vs. low) between-subjects randomized experimental study was conducted (n = 249) among U.S. adults. The results showed that when participants were exposed to a high source credibility message, they considered the message more persuasive and presented a more favorable attitude than toward low source credibility messages. The interaction findings suggest that high source credibility works best when the message is positively framed. Under the negative-frame condition, the effects of source credibility were diminished. A moderated mediation test showed a critical role of message persuasiveness leading to purchase intention only in a positive-framed message with a highly credible source.
목차
Abstract INTRODUCTION CONCEPTUAL BACKGROUND Cause-Related Marketing (CRM) Gain- and Loss- Framing Source Credibility HYPOTHETICAL DEVELOPMENT METHOD Pretest Pretest Results Main Study Measures RESULTS Manipulation Checks Hypothesis Testing Discussion LIMITATIONS AND SUGGESTIONS FOR FUTURE STUDY REFERENCES APPENDIX
키워드
Cause-related marketingCRMCSRcredibilityframing
저자
Young Eun Park [ Assistant Professor, Department of Journalism and Mass Communication, Colorado State University, USA ]
Corresponding author