관광 소셜미디어의 러브마크경험이 브랜드동일시, 관계품질 및 행동의도에 미치는 영향에 관한 연구
A Study on the Effect of Experience in Lovemarks of Tourism Social Media on Behavior Intention, Brand Identification, Relationship Quality
This study aimed to find out the effect of users’ lovemarks formed in tourism social media on behavior intention regarding tourist attractions, brand identification, and relative quality after experiencing the attractions. It figured out the effect on behavior intention including intention to use continuously, and intention to share information through the sensible connection with social media users, analyzed the influential relationship to see it could lead to confidence and satisfaction by brand identification, and examined the influential relationship with behaviors through social media brand identification and relationship quality. To this end, an online survey targeting people who had made domestic and overseas trips in the past 18 months was conducted. Out of a total of 330 questionnaires collected, 316 were used for the final analysis. SPSS v.22 and AMOS v.22 were used as statistical programs, and the frequency analysis to figure out the respondents’ general characteristics, the validity and reliability analyses regarding the measuring instruments, the analysis of correlation between the constructs, and the path analysis for hypothesis testing were carried out. The results showed that lovemarks had an effect on brand identification, relationship quality and behavior intention and that brand identification and relationship quality had an effect on behavior intention. Based on them, academic and practical implications were drawn.
목차
Abstract I. 서론 II. 이론적 고찰 1. 소셜미디어 2. 관광소셜미디어의 러브마크 경험 3. 행동의도 4. 브랜드동일시(Brand Congruity) 5. 관계품질(Quality of Relationship) III. 연구 설계 1. 연구가설 2. 연구모형 3. 측정도구 4. 자료의 수집 및 분석 Ⅳ. 분석결과 1. 표본의 일반적인 특성 2. 타당성 및 신뢰성 분석 3. 가설 검정 Ⅴ. 결론 및 시사점 참고문헌
키워드
Social MediaLoveMarksBehavior IntentionBrand IdentificationRelationship Quality
한국관광진흥학회 [The Korea Tourism Enhancement Society, KOTES]
설립연도
2013
분야
사회과학>관광학
소개
비전: 국내외 관광산업 진흥발전을 선도하는 동북아 중추적 관광학술단체
목적: - 관광산업 발전을 위해 실용성 있는 학제적 연구를 통한 학문적 기여
- 관광부문 정책연구개발에 의한 선도적 관광국가 기반 조성기여
- 관광관련 산업체 경쟁력 강화를 위한 경영전략 개발 지원
- 관광부문 전문인력 양성과 활용을 위한 산학협력 체제 구축
- 관광관련 산업계 및 공공기관 경력인사 경륜활용 실무적 문제해결 역량 제고
- 학계 및 산업계 전문 인력의 교류협력을 통한 상승발전 도모
- 미·중·일 등 주요국 국제교류에 의한 학계 위상 강화