Earticle

초록

영어

The purpose of this study is to present suggestions for effective organizational and human resource management through an empirical analysis on the impact of perceived organizational fairness on job immersion and organized civic behavior by travel agents, which is both the most important asset and a key element for strengthening competitiveness. 303 copies were collected by distributing 330 copies of the empirical study, and the final 303 parts were analyzed using SPSS 21 and the following results were derived. First, organizational fairness has had a positive influence on tissue immersion, and among them, it has a high impact on emotional immersion. Second, organization immersion had a positive influence on organized civic action, and among them, it showed a high influence on altruism. Third, organized civic actions had a characteristic effect that had a significant impact on organizational fairness but had no effect on sportsmanship. Future research will be more meaningful in the organization and personnel management of travel agencies if research is conducted using more diverse variables in the context of a growing number of Millennium-generation employees who prefer horizontal organization to general power of a company or boss and express their intentions clearly within the organization.

목차

ABSTRACT
Ⅰ. 서론
Ⅱ. 이론적 배경
1. 여행사 종사원의 조직 공정성
2. 조직몰입
3. 조직시민행동
Ⅲ. 연구설계
1. 연구모형 및 가설
2. 설문 구성
3. 자료수집 및 분석 방법
Ⅳ. 실증분석결과
1. 조사대상자의 특성
2. 타당성과 신뢰성 검증
3. 연구가설 검증
Ⅴ. 결론
참고문헌

키워드

저자

• 김선희 [ Sunhee Kim | 경기대학교 관광전문대학원 여행항공크루즈경영 박사과정 ]

참고문헌

발행기관

간행물

표지보기 관심저널 등록

• 간행물명

  관광경영연구 [Journal of Tourism Management Research]

• 간기

  연7회

• pISSN

  2092-528X

• 수록기간

  1997~2021

• 십진분류

  KDC 326 DDC 338