노인 환자를 돌보는 간호사가 경험하는 감정노동과 의사소통능력이 노인간호 스트레스에 미치는 영향
Effects of Emotional Labor and Communication Competence on Geriatric Nursing-related Stress in Nurses Caring for Older Patients
Purpose: The purpose of this study was to investigate the effects of emotional labor and communication competence on geriatric nursing in nurses-related stress in nurses caring for older patients. Methods: The sample consisted of 147 general hospital nurses. Data were analyzed through the SPSS/WIN 21.0 program using descriptive statistics, t-test, ANOVA, Pearson’s correlation coefficients, and multiple regression. Results: The factors of emotional labor (β=.38, p<.001)and positive communication competence (β=-.20, p=.021) had the greatest influence on the level of stress related to geriatric nursing in nurses caring for older patients. The total explanatory power was 20.3%. Conclusion: It was found that emotional labor and communication competence were influencing factors in the stress related to geriatric nursing. Therefore, to improve nurses’ stress related to geriatric nursing, strategies to manage the emotional labor, and to strengthen and develop positive communication competence need to be developed.
목차
Abstract 서론 1. 연구의 필요성 2. 연구목적 연구방법 1. 연구설계 2. 연구대상 3. 자료수집 4. 연구도구 5. 자료분석 연구결과 1. 대상자의 일반적 특성 2. 대상자의 감정노동, 의사소통능력, 노인간호 스트레스의 정도 3. 일반적 특성에 따른 감정노동, 의사소통능력, 노인간호스트레스의 차이 4. 감정노동, 의사소통능력, 노인간호 스트레스 간의 상관관계 5. 감정노동, 의사소통능력이 노인간호 스트레스에 미치는 영향 논의 결론 및 제언 REFERENCES
키워드
정서적 스트레스의사소통노인간호Emotional stressCommunicationOlderNursing care