This study verified the research hypothesis by establishing a research model to achieve the purpose of empirical analysis on the relationship between O2O platform quality and personal behavioral value and relationship quality. The main results of this study are as follows. First, information quality (hypothesis 1-1), system quality (hypothesis 1-2), service quality (hypothesis 1-3), perceived product quality (hypothesis 1-4), perceived price (Hypothesis 1-5) was statistically significant, indicating a positive effect on individual behavioral value. Second, as a result of empirical analysis of the relationship between O2O platform quality and relationship quality, hypothesis 2, information quality (hypothesis 2-1), perceived product quality (hypothesis 2-4), and perceived price (hypothesis 2-5) While there was a positive effect on quality, system quality (hypothesis 2-2) and service quality (hypothesis 2-3) were not statistically significant. Third, as a result of verifying the relationship between the relationship quality and personal behavior characteristics of hypothesis 3, as the quality of personal behavior improved as the quality of relationship improved, it was required to continuously improve and strengthen the relationship quality.
목차
Abstract 1. INTRODUCTION 2. THEORETICAL BACKGROUND AND HYPOTHESIS SETTING 2.1. O2O platform quality 2.2. Relationship quality 2.3. Individual behavioral value 2.4. Relationship between O2O platform quality and individual behavioral values 2.5. Relationship between O2O platform quality and relationship quality 2.6 Relationship between relationship quality and individual behavioral value 3. EMPIRICAL ANALYSIS 3.1. Research model 3.2. Operational definition of variables 3.3. Characteristics of the sample 3.4. Reliability and Validation 3.5. Hypothesis Verification 4. CONCLUSION REFERENCES
키워드
O2O platformqualityrelationship qualitypersonal behavior value
저자
Seung-Gon Choi [ Atomy Co.,Ltd. Vice President and Doctor’s course ]
Ho-Gyu Choi [ Professor of Business Administration, Kongju National University ]
Corresponding author
국제문화기술진흥원 [The International Promotion Agency of Culture Technology]
설립연도
2009
분야
공학>공학일반
소개
본 진흥원은 문화기술(Culture Technology) 관련 산·학·연·관으로 구성된 비영리 단체이다. 문화기술(CT)은 정보통신기술(ICT), 문화적 사고 기반의 예술, 인문학, 디자인, 사회과학기술이 접목된 신융합기술(New Convergence Technology, NCT)로 정의한다. 인간의 삶의 질을 향상시키고, 진보된 방향으로 변화시키고, 문화기술 관련 분야의 학술 및 기술의 발전과 진흥에 공헌하기 위하여, 제3조의 필요한 사업을 행함을 그 목적으로 한다.
간행물
간행물명
International Journal of Advanced Culture Technology(IJACT)
간기
계간
pISSN
2288-7202
eISSN
2288-7318
수록기간
2013~2025
등재여부
KCI 등재
십진분류
KDC 600DDC 700
이 권호 내 다른 논문 / International Journal of Advanced Culture Technology(IJACT) Volume 7 Number 4