Understanding why the public seeks and forwards information is critical for effective information management during a public health crisis. This study investigated how information seeking and forwarding in a health crisis are affected by involvement, constraint recognition, anxiety, and distrust in traditional media. The survey of 1,148 respondents was conducted during an infectious disease outbreak in Korea. The results indicated that involvement, anxiety, and distrust in traditional media had positively influenced the crisis information seeking and forwarding. However, constraint recognition negatively affected them.
목차
Abstract INTRODUCTION LITERATURE REVIEW Crisis Communication and Publics in a Crisis Situational Theory of Publics and Theory of Problem Solving in a Crisis Cognitive Antecedents: Involvement and Constraint Recognition Emotional Antecedent: Anxiety Media Antecedent: Distrust in Traditional Media METHODS Participants Measures and Procedures RESULTS CONCLUSIONS REFERENCES
키워드
crisis communication behaviorhealth crisisinvolvementconstraint recognitionanxietydistrust in traditional media
저자
Bitt Moon [ Doctoral Student, The Media School, Indiana University, 601 E Kirkwood Ave, Bloomington, IN 41470, USA ]
Chang-Won Choi [ Doctoral Student, School of Journalism and Mass Communications, University of South Carolina, 800 Sumter St. Columbia, SC 29208, USA ]
Corresponding author